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Customer Service Rep II

Date: Jan 14, 2022

Location: Batavia, IL, US

Company: AGCO

Customer Service Rep II



Who we are looking for:


At AGCO, we believe that when our employees succeed, our business succeeds. It’s a people philosophy that we believe and invest in.  We make sure all of our employees – in every function, every geography and at every level – have the tools they need to be successful and take charge of their career. Because when our people grow, our business grows. Every day. Every way.


The AGCO Parts Division has an exciting opportunity for a high-impact Customer Service Rep to join its team in delivering extraordinary results at the Batavia Parts Distribution Center. The Batavia PDC is the master distribution center for North America operating around the clock to serve internal and external customers on a global scale. This is a role with growth potential and developmental opportunities. In this position, you will drive the highest level of service and quality to our dealership network.


The Customer Service Representative will ultimately be responsible for fielding inbound customer calls from North American dealers as it relates to specific parts orders. In addition, the Customer Service Representative will collaborate other departments within AGCO to deliver parts order information to customers over the phone and re-direct calls to the appropriate personnel when necessary.


What you will do:


  • Provide superior customer service to AGCO’s North American dealer network
  • Handle parts orders for dealers and respond to inquiries about product availability and price
  • Research claims for dealer returns regarding on time delivery and dealer order system
  • Answer incoming dealer calls regarding technical information, parts, and product promotions
  • VIP machine down service – uncover every opportunity to locate a part and track from order to delivery including working in Epsilon1.
  • Must be willing to manage calls via cell phone one weekend per month 10x per year
  • 24/7/365 Emergency & Priority Service 


What you will bring:


  • High School Diploma or GED
  • 5+ years of customer service experience


A plus if you have:


  • Prior work with an organization that produces or sells heavy construction or agricultural equipment
  • Familiarity with parts or dealer service departments, parts operations, and manufacturing
  • Technical, Associates, or Bachelor’s degree
  • Fluency in Spanish or French
  • Flexibility and able to multitask

What we offer:


Experience our global diversity and enterprising spirit while helping us create innovative technologies and a positive impact that helps feed the world’s nearly 8 billion people. From the day you decide to join AGCO, we want to engage and excite you and we’re clear on where we want to go as a business and we trust you to help us there. Whether you want to learn a new skill or you aspire to do something different, we can help you develop the skills you need to take your career - and our business - to the next level.


We also invite you to “Make the Most of YOU” - Benefits include: health care and wellness plans, flexible and virtual work options (where available), 401(k) Savings Plan with company match, paid holidays and paid time off, flexible spending accounts, reimbursement for continuing education, company philanthropic programs, company perks programs, and much more…


Please note that this job posting is not designed to cover or contain a comprehensive listing of all required activities, duties, responsibilities or benefits and may change at any time with or without notice.


AGCO is proud to be an Equal Opportunity Employer.

We maintain a drug-free workplace and perform pre-employment substance abuse testing.


AGCO is a global leader in the design, manufacture and distribution of agricultural engineering with a portfolio of exciting international brands which deliver solutions to farmers in 140 countries through a full line offer from tractors and combine harvesters to protein production systems and smart farming software solutions – to an environment where the future is happening now. Join us as we bring agriculture into the future.

Nearest Major Market: Chicago

Job Segment: Customer Service Representative, Agricultural, Engineer, Customer Service, Agriculture, Engineering, Research