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Manager, Customer Support H/F

Date: Nov 21, 2022

Location: Beauvais, FR

Company: AGCO

About us

 

AGCO is passionate about agriculture and is constantly looking for new ideas to innovate and make life easier for every farmer.

One of the three world leaders in agricultural equipment manufacturers, AGCO distributes its various brands including Massey Ferguson, Fendt, Valtra and Challenger in more than 140 countries.

This international dimension, as well as our leading technological excellence, are the guarantee for you of a certain professional development.

So join AGCO today, a group where tradition rhymes with innovation and where work is above all passion.

 

Job Description

 

The Manager Customer Support will lead a group of Technical Service Specialists whose primary responsibilities include trouble-shooting and diagnostics for all technical issues and then communication in the forms of tele-service, web communication, service publications, dealer service training (supplemental assistance only), and warranty claim review (supplemental assistance only).

 

 Your Missions

 

  • Management of Customer Support Global Organization (goal setting, people management, performance reviews, defining correct organization structure)
  • Dealer and Distributor Case Management as well as Phone Contact Management
  • Providing technical assistance to other Customer Support groups as well as assisting the AGCO Product Integrity team regarding product concern resolution
  • Dealer and customer engagement to ensure that issues are nominated to the product concern resolution process
  • Active involvement as the local and legal entity for identified site employees
  • Provide technical assistance to other Customer Support groups as required – Warranty Administration, Technical Training Team, Technical Information Team
  • Drive engagement with dealers and customers ensuring the proper issues are being nominated to the product concern resolution process

 

Your Profile

 

  • University degree in Engineering, Technical Engineering, Business or comparable
  • Minimum 5 years of experience in heavy equipment and/or agriculture industry
  • Experience in a customer or dealer support function or environment
  • Experience in successfully interfacing with a large organizational structure across multiple global sites
  • Fluent In English

 

Your Benefits

 

• Employee Incentive and Mutual Participation

• Time Savings Account, Company Savings Plan, PERCO Crèche Inter-Enterprise

• Concierge service (ironing, personal services)

• Facility coaching for employees and their direct families

• On-site parking

• Corporate Restaurant

• Works Council and Sports Associations

 

The development of our employees is part of the Corporate Culture. If you are looking for an opportunity to work in a motivating multicultural environment within a leading global farm equipment group, then we look forward to your application


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