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CRM Engineer

Date: Jul 14, 2022

Location: Bengaluru, KA, IN

Company: AGCO

Join one of the world leaders in global agriculture engineering Technology. AGCO's consistent efforts to deliver smart farming solutions leveraging technology and engineering prowess has helped create innovative global platforms like Precision AG Technologies.


In Support of AGCO's Farmer First purpose and clear intent of developing innovative technological solutions, we are opening a new digital capability centre located in Bengaluru, India,


The centre would focus on augmenting AGCO's global IT and Digital capability and investment in high-quality technology, innovation, and R&D talent.


The teams will be an integral part of AGCO's global ecosystem. They will work as part of a global cross-function and cross-cultural team, working together to deliver AGCO's purpose to provide Farmer-focused solutions to sustainably feed our world​​ and our vision to be the Trusted partner for industry-leading, smart farming solutions​.


"So if you are interested in working for a diverse organization that provides global opportunities, has a vision and purpose to help solve one of the biggest problems of our time and who is on the forefront of innovation, please apply today!"


Who We Are Looking For:


AGCO is looking to hire candidates for the position of CRM Engineer.


The CRM Engineer works directly with product owners to fully understand AGCO business processes and how Salesforce can streamline those processes.  The IT Analyst III, CRM will understand business requirements and design solutions based on knowledge of the AGCO environment while working closely with the Salesforce global team to implement value added solutions.


What You Will Do:



  • Configure Salesforce objects, workflows, approval processes, validation rules, etc. in sandbox environment.
  • Work with dev ops team to promote to QA/UAT environments for testing.
  • Support business by identifying opportunities for process improvement and automation.
  • Understand detailed business requirements and offer recommended solutions to IT Lead and Platform Owner
  • Work with Product Owners to establish regional/functional priorities and work with global support team to implement prioritized enhancements within budget.
  • Recommend and prepare documentation on best practices, business procedures, reporting, configuration and master data maintenance that can be handled by super users.
  • Collaborate with other Salesforce CRM Specialists and identify solutions to business challenges.
  • Own data quality for region/function.



  • Ensure individual and team compliance with all AGCO policies and procedures including Sarbanes Oxley, IT and Security.  Follow established governance processes and standards. 



Support & Change Management

  • Resolve incidents and complete service requests to the agreed service levels (SLA)
  • Monitor performance and provide responsive action to issues maintaining high-level internal customer satisfaction to required service level performance measures, through the successful resolution of customer requests/issues/change requests.


What You Will Bring:


  • Minimum 3 year of Salesforce experience (Salesforce Certified Administrator)
  • Detailed knowledge of the following:
    • Salesforce security and sharing models
    • How to manage complex data bases including database design and data quality management
    • Agile methodology
  • Good working knowledge of the following:
    • The roles and responsibilities of the key stakeholders within the region/function
    • Deep expertise in one or more specialties with broad knowledge across a wide spectrum of industry technologies.
    • Previous experience with Mobile, ERP, and other large system deployment is a plus.


Who You Are:


  • Strong communication and interpersonal skills, capable of interacting with multiple levels of IT and business management.
  • Successfully influences diverse groups and teams in a complex, ambiguous and rapidly changing environment to deliver value-added solutions.
  • Proficient in English


What We Offer You:


GLOBAL DIVERSITY – Diversity means many things to us, different brands, cultures, nationalities, genders, generations – even variety in our roles. You make us unique!


ENTERPRISING SPIRIT- Every role adds value. We're committed to helping you develop and grow to realize your potential.


POSITIVE IMPACT – Make it personal and help us feed the world.


INNOVATIVE TECHNOLOGIES - You can combine your love for technology with manufacturing excellence – and work alongside teams of people worldwide who share your enthusiasm.


MAKE THE MOST OF YOU – Benefits include health care and wellness plans and flexible and virtual work option……….


Please note that this job posting is not designed to cover or contain a comprehensive listing of all required activities, duties, responsibilities, or benefits and may change at any time with or without notice.


AGCO is proud to be an Equal Opportunity Employer




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