Share this Job

Product Performance Specialist

Date: Nov 8, 2022

Location: Bengaluru, KA, IN

Company: AGCO

Join one of the world leaders in global agriculture engineering Technology. AGCO's consistent efforts to deliver smart farming solutions leveraging technology and engineering prowess has helped create innovative global platforms like Precision AG Technologies.

 

In Support of AGCO's Farmer First purpose and clear intent of developing innovative technological solutions, we are opening a new digital capability centre located in Bengaluru, India,

 

The centre would focus on augmenting AGCO's global IT and Digital capability and investment in high-quality technology, innovation, and R&D talent.

 

The teams will be an integral part of AGCO's global ecosystem. They will work as part of a global cross-function and cross-cultural team, working together to deliver AGCO's purpose to provide Farmer-focused solutions to sustainably feed our world​​ and our vision to be the Trusted partner for industry-leading, smart farming solutions​.

 

"So if you are interested in working for a diverse organization that provides global opportunities, has a vision and purpose to help solve one of the biggest problems of our time and who is on the forefront of innovation, please apply today!"’

 

What we are looking for?

The Product Performance Specialist ("Specialist") is positioned as part of the customer support function and within the product support organization.  The expected output is one where AGCO global processes are followed which will lead to fast concern resolution and one where new product launches will return high satisfaction results for all stakeholders both internal and external.

 

This incumbent will demonstrate a strong ‘farmer first’ approach to all activities with particular attention to system and process enhancements therefore resulting in shorter Time To Resolve (TTR) metrics and improved Net Promoter Score (NPS) rankings.  Our customers will enjoy an ownership experience that goes well above their expectations.

 

The Specialist will use warranty reporting, salesforce reporting, call logs, parts movement data, and any other relevant sources to identify rising trends resulting from emerging product concerns. The Specialist will compile the data and determine the cost, severity, and customer impact of these concerns.

 

The Specialist will support the PPR process and gather any additional data required for the identification of root cause, and the development of a proposed solution.  The Specialist will also support all stages of the PPR process, drafting Knowledge Objects, Service Bulletins, and PSPs when required.  This role has a significant cross functional engagement responsibility with stakeholders who include, Engineering, Quality, Manufacturing, Product Integrity, Finance, After Sales Parts and all Customer Support functions.

 

What you will do:

  • Responsible for using multiple input channels of data and information, which includes warranty claims, dealer support cases, parts orders & returns, dealer & customer feedback, to create list of trending issues.
  • Utilize PPR process and tool to report top trending issues including cost of failure, customer impact and full story of failure with symptoms and parts.
  • Serve as a technical expert for PPR items that have been accepted by nomination committee. Partner with engineering, quality, manufacturing teams to assist with root cause identification.
  • Utilize AGCO’s technical publication process to draft and release communications of field resolutions of top trending issues to dealers and customers.
  • Assist to create content, attend and support Service Review Meetings or Regional Service Meetings
  • Assist product experts in creation and validation of technical publications (Operator Manual, Workshop manual etc.)

 

What you are:

 

  • Stakeholder Management
  • Process Management
  • Self-motivated
  • Work well in high-pressure situations
  • Data Analytics
  • Ability to manage competing priorities
  • Drive execution and timely delivery of results versus targets
  • Effective communication and influencing skills

 

What We Offer You:

GLOBAL DIVERSITY – Diversity means many things to us, different brands, cultures, nationalities, genders, generations – even variety in our roles. You make us unique!

 

ENTERPRISING SPIRIT- Every role adds value. We're committed to helping you develop and grow to realize your potential.

 

POSITIVE IMPACT – Make it personal and help us feed the world.

 

INNOVATIVE TECHNOLOGIES - You can combine your love for technology with manufacturing excellence – and work alongside teams of people worldwide who share your enthusiasm.

 

MAKE THE MOST OF YOU – Benefits include health care and wellness plans and flexible and virtual work option……….

 

Please note that this job posting is not designed to cover or contain a comprehensive listing of all required activities, duties, responsibilities, or benefits and may change at any time with or without notice.

 

AGCO is proud to be an Equal Opportunity Employer

 

 

 

 


Job Segment: Agricultural, Engineer, Agriculture, Engineering, Customer Service