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Product Integrity Warranty Recovery Claims, Analyst

Date: Jan 14, 2022

Location: Budapest, Central Hungary (Közép-Magyarország), HU

Company: AGCO

AGCO is a global leader focused on the design, manufacture and distribution of agricultural machinery and infrastructure. As a Fortune 500 company and one of the global leaders in agricultural equipment manufacturing, we have an extensive network of over 9,200 dealers and serve more than 140 countries. While headquartered in Duluth, Georgia, AGCO has manufacturing facilities all over the world creating and distributing their full-line of products, including Challenger, Fendt, GSI, Massey Ferguson, and Valtra. Visit www.AGCOcorp.com for more information.

 

AGCO Hungary as a subsidiary of an international corporation is NOW looking for:

Product Integrity Warranty Recovery Claims, Analyst

Budapest, Hungary


The primary focus of this position is the administration for the operational aspects of the Warranty Recovery enterprise relating to all functions which support the Commercial Recovery teams engaging in Warranty Recovery. The incumbent will be performing the end to end engagement with suppliers of South America regarding all activities associated with Supplier Warranty Claim administration. Specifically included but not limited to all the aspects of Supplier Claim creation and the life cycle of respective claims to final closure between AGCO and Supplier concluding with payment receipt reconciliation. This position will utilize a suite of global warranty tools / systems to engage with suppliers for warranty recovery and provide concise reporting and data to the aligned warranty recovery commercial teams.

This position will be instrumental in adhering to global processes across the Warranty Recovery regime to ensure a consistency to all dimensions of Warranty Recovery between Tools, Activity and Reporting with an end goal of optimizing and increasing warranty recovery by ensuring an efficient operational enterprise to support the Commercial regime of the Global Warranty Recovery team.
The Recovery Analyst will collaborate with a respective Commercial Recovery Team for alignment and direction of specific actions, tasks and criteria for designated suppliers inclusive of strategy, escalation, reporting, KPI metrics regarding tactical activities specific to functional efficiency (turn time).

 

What You Will Do:
I. Warranty Recovery System Work Queue Management
• Review, batch, and submit warranty recovery claims to suppliers.
• Ensure batch processes are functioning properly and supplier receives communications.
• Review supplier responses received in system, via email, or other method of correspondence.
• Investigate as necessary and respond to supplier requests for more information.
• Manage supplier claim processing life cycle from claim generation to claim closure within an efficient turn time.
• Maintain supplier response in recovery system on behalf of supplier utilizing various nonsystem supplier communications.
• Address non-responsive suppliers by understanding issues, providing follow-up communication, and work with management to attain an agreeable solution.
• Pro-actively review for data exceptions; dealer claims which did not generate supplier claims.
• Set-up of escalation rules in warranty recovery system to assist in work flow and automation.
• Accountable for aging claim transactions and approved claims with open cash receipts.
II. Payment Receipt Administration
• Receipt and posting of credit/debit notes to warranty recovery system at claim level.
• Pursue supplier via email or phone when recovery claims are approved but not yet paid.
• Reconcile cash receipts posted to recovery system, global reporting application, and regional finance.
• Work with accounting when necessary to communicate receipts or resolve discrepancies.
III. Engage with Warranty Recovery Commercial Team and/or Warranty Recovery Part Return Team globally
• Provide supporting information to stakeholders (commercial lead for assigned commodity supplier negotiations od Global Parts Manager)
• Provide detailed case study for problematic/non-responsive suppliers as an escalation point
• Provide detailed reporting for the respective functions
• Build and maintain relationship with Part Return Hubs globally
IV. Parts Administration in FleetScan- in case of parts related stakeholders
• Setting up and maintaining the auto-recall database
• Reaching out to dealers globally for part return

 

What You Will Bring:
• 2 years experience in Supply Chain Practices and / or Commercial Negotiations (desired)
• Experience in successful transitioning of work flow(s)
• Experience in successfully interfacing within a large Global enterprise across multiple support sites
and functions
• High competency in electronic business systems and tools

If you are looking for an opportunity to work in an inspiring dynamic multinational environment for a leading global player of agricultural solutions, we look forward to receiving your application in English language (incl. your CV, motivation letter and earliest possible start date) via our career website: http://careers.agcocorp.com. For more information about AGCO, please visit www.AGCOcorp.com.

 

We offer you appropriate perspectives and personal as well as professional development possibilities

 

More people. More food. More farm productivity.
It's a simple but compelling growth opportunity for AGCO and for your career.    
 
Join AGCO to grow your career. We are Leading the Way. Together.
AGCO - MAKE YOUR LIFE DIFFERENT


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