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Senior Desktop Support Analyst

Date: Aug 3, 2022

Location: Budapest, Central Hungary (Közép-Magyarország), HU

Company: AGCO

 

AGCO is a global leader focused on the design, manufacture, and distribution of agricultural machinery and infrastructure. As a Fortune 500 company and one of the global leaders in agricultural equipment manufacturing, we have an extensive network of over 9,200 dealers and serve more than 140 countries. While headquartered in Duluth, Georgia, AGCO has manufacturing facilities all over the world creating and distributing their full-line of products, including Challenger, Fendt, GSI, Massey Ferguson, and Valtra. Visit www.AGCOcorp.com for more information.

 

AGCO Hungary as a subsidiary of an international corporation is NOW looking for:

 

Senior Desktop Support Analyst

Budapest, Hungary


This position is responsible for providing technical leadership and assisitance within the EME Desktop team. Will offer analytical and logistical support for end user technology primarily in Hungary but other site support in Europe may be required. This position is responsible for all aspects of incident managements including logging, analyzing, resolving, and follow up on hardware and software issues. This includes installing, diagnosing, repairing, maintaining, and upgrading all hardware and equipment (including but not limited to desktops, laptops, printers, scanners, copiers, smart-phones and tablets) to ensure optimal workstation performance. The person will also troubleshoot problem areas (in person, by telephone, or via remote access) in a timely and accurate fashion, and provide end-user assistance where required. It will also include liaison with AGCO 3rd party providers for hardware and standard computer software. Additional support, taking the lead for some End User Technology Projects across EME small sites is also required.

 

 

What You Will Do:
 

  • Diagnose and quickly resolve all Windows applications and networking problems reported to help minimize downtime 
  • Install, Upgrade, Support and troubleshoot Windows OS, Microsoft Office, Microsoft 365 and any other AGCO approved desktop application.
  • Follow AGCO's approved processes and procedures for Asset Management (Hardware and Software)
  • Educate end users on basic software, hardware and peripheral device operation
  • Document all support related activities in AGCO’s approved Service Desk application.
  • Mobile device support (smart phones and tablets)
  • Provides site support and assistance to the Central IT Support Teams (Network, Storage, Telecom) as needed
  • Troubleshoot and Support Audio and Video (A/V) technical issues in Conference Rooms, including Video Conference equipment.
  • Manage remote site visits for PC lease replacement project.
  • Support changes for SCCM image build.
  • Provide configuration and support for the desktop and laptop environment by creating and enabling Group Policies (GPOs) and managing antivirus/encryption support on End User Computer Devices
  • Active directory management including device object management, GPO management, device object clean-up, user object management.
  • Provide responsive action to any high priority issue by providing the agreed level of cover e.g. 7 x24 hrs. Standard end computing incident resolution as requested by End User Technology manager. 
  • Manage the contracts for Local IT Services.
  • Recommend suggestions, modifications and additions to current standards for future modifications then communicate recommendations to Global Desktop Team.
  • Other duties as assigned by Management.
  • As the Senior within the team, it is expected that technical and business support will be offered to the other technical members of the team including taking the lead during periods when the Manager is absent and when travelling with a junior member remotely.

 

 

What You Will Bring:

 

  • 5+ of experience in the desktop support
  • Familiar with standard concepts, practices, and particular within a particular field.
  • Relies on limited and judgment to plan and accomplish goals. Knowledge of IT Change Management Process as it relates to Desktop Support systems.
  • Business fluency in English.
  • Strong custoner service skills.
  • Performs a variety of tasks, works under general supervision.
  • Typically reports to a Project Leader or Manager.
  • Lift and carry up to 50 pounds of equipment short distances.

 

If you are looking for an opportunity to work in an inspiring dynamic multinational environment for a leading global player of agricultural solutions, we look forward to receiving your application in English language (incl. your CV, motivation letter and earliest possible start date) via our career website: http://careers.agcocorp.com. For more information about AGCO, please visit www.AGCOcorp.com.

 

We offer you appropriate perspectives and personal as well as professional development possibilities

 

More people. More food. More farm productivity.
It's a simple but compelling growth opportunity for AGCO and for your career.    
 
Join AGCO to grow your career. We are Leading the Way. Together.
AGCO - MAKE YOUR LIFE DIFFERENT

 


Job Segment: Technical Support, Help Desk, Information Technology, Service Desk, Agricultural, Technology, Customer Service, Agriculture