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Salesforce IT Analyst

Date: May 9, 2022

Location: Duluth, GA, US

Company: AGCO

Responsibilities

 

The Salesforce IT Analyst - Fleetscan is an integral part of the Product Teams in the Agile Software Delivery Process. This role enriches the team in the areas of Requirements Engineering, Continuous Testing and Production Support.

 

Requirements Engineering

 

  • Refinement of User Stories and Features
  • Methodical support in generating ideas with Product Owners and Subject Matter Experts
  • Determination, documentation, checking & coordination and management of requirements
  • Definition of acceptance criteria
  • Definition of the integration points with other systems and communication of the effects of possible system changes in cooperation with other teams
  • Contribution to the definition of wireframes and visual designs
  • Support of the global development teams in clarifying requirements
  • Visual representation of business processes
  • Support in estimating efforts for new developments and improvements
  • Knowledge transfer for new and changed functions for the change management process

 

Continuous Testing

 

  • Quality assurance of the implementation of technical and functional requirements
  • Planning and execution of tests
  • Definition of test conditions and scripts
  • Support in setting up test automation
  • Analysis of test results

 

Production Support

 

  • Successful processing of customer and dealer inquiries for troubleshooting and changes as part of the AGCO IT incident process
  • Defect analysis and support of the development team in troubleshooting
  • Monitoring of the system uptime

 

General

 

  • Active participation and preparation for agile ceremonies such as Product Increment Planning, Sprint Planning, Refinements, Sprint Reviews and Retrospectives
  • Responsibility for compliance with all AGCO guidelines by all employees and teams, as well as compliance with all control processes and standards

 

 

Qualifications

 

  • Bachelor`s / Master`s degree in computer science, IT, engineering or equivalent education
  • Several years of professional experience (approx. 7-10 years)
  • Knowledge of agile methods (e.g. SAFe) is an advantage
  • Salesforce experience is a must. Knowledge of SOQL, setup, approval process, work queues, reports and dashboards
  • Knowledge of data import/export tools
  • Experience in requirements engineering, testing and production support is required.

 

 


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