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Salesforce CRM Specialist-(100% Remote Or Duluth GA)

Date: May 7, 2022

Location: Duluth, GA, US

Company: AGCO

JOB Title: Salesforce CRM Specialist

JOB SUMMARY

 

The Salesforce CRM Specialist provides support on MDM processes across different regions working on continuous improvement of AGCO’s customer data quality and availability. The professional shall interact with business and IT teams collecting/clarifying requirements, promoting QA tests, UAT preparation and Production support, on a dynamic environment managed by Agile methodology.


JOB FUNCTION AND RESPONSIBILITIES

  • Provide Tier 1 support for Salesforce related issues including data quality, configuration defects, training, reports & dashboards, user management, minor enhancements, and other system related issues.
  • Oversee functional change management.
  • Configure Salesforce objects, workflows, approval processes, validation rules, etc. in sandbox environment.
  • Execute QA testing and Sandbox maintenance        
  • Work with global team to promote to UAT environment for testing.
  • Provide final signoff once changes have passed UAT and been promoted to stage and production environments.
  • Train end-users and support the business during roll out periods.
  • Maintain and communicate system metrics to track trends in usage and data integrity.
  • Interact, align and clarify requirements with Product Owner and Customer Data Management team
  • Work with Product Owners and Scrum Masters to establish functional priorities and work with global support team to implement prioritized enhancements within budget.
  • Collaborate with other Salesforce CRM Specialists and identify solutions to business challenges.
  • Ensure individual compliance with all AGCO policies and procedures including Sarbanes Oxley, IT and Security.  Follow established governance processes and standards.
  • Interact on global scale, partnering with different AGCO regions’ professionals and vendors/partners
  • Execute activities in a collaborative and Agile methodology                                                             

 

FUNCTIONAL KNOWLEDGE

  • Knowledge and demonstrated experience in supporting opportunity and business case development, business process re-engineering, requirements gathering, and project management.
  • Detailed knowledge of the following:
    • AGCO business processes
    • How to create Salesforce workflows and approval processes, design solutions, and update system configuration
    • Salesforce security and sharing models
    • How to manage complex data bases including database design and data quality management
  • Good working knowledge of the following:
    • Day-to-day operational environment regionally and globally
    • All systems being supported and their impact on the business both regionally and globally
    • The roles and responsibilities of the key stakeholders within the region/function
  • Deep expertise in one or more specialties with broad knowledge across a wide spectrum of industry technologies.
  • Previous experience with Mobile, ERP, and other large system deployment is a plus.
  • Master Data Management and Data Stewardship routines
  • Data Protection Legislation and consent management general knowledge


QUALIFICATIONS AND EXPERIENCE

  • Bachelor’s degree in IT or a related field.
  • Minimum 5 year of Salesforce experience.
  • Salesforce Certified Administrator
  • Agile methodology / SAFe experience is a plus


Job Segment: QA Tester, Quality Assurance, QA, CRM, Project Manager, Quality, Technology