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Salesforce CRM Specialist

Date: Jun 22, 2022

Location: Duluth, GA, US

Company: AGCO

Salesforce CRM Specialist


Who we are looking for:


At AGCO, we believe that when our employees succeed, our business succeeds. It’s a people philosophy that we believe and invest in. We make sure all of our employees – in every function, every geography and at every level – have the tools they need to be successful and take charge of their career. Because when our people grow, our business grows. Every day. Every way.


AGCO Corp has an exciting opportunity for a high-impact Salesforce CRM Specialist to join its IT team in Duluth, GA. Only 30 minutes outside of Atlanta, Duluth is home to AGCO headquarters. The location allows easy access to the big city lifestyle that Atlanta provides. The headquarters have grown to now include over 500 employees. In this position, you will drive the highest level of service and quality to our dealership network.


The Salesforce CRM Specialist provides the first level of Salesforce support for their respective business unit.  This includes working directly with key business leaders to fully understand AGCO business processes and how Salesforce can streamline those processes.  The Salesforce CRM Specialist will gather business requirements and design solutions based on knowledge of the AGCO environment while working closely with the Salesforce global team to implement value added solutions.


What you will do:


  • Provide Tier 1 support for Salesforce related issues including data quality, configuration defects, training, reports & dashboards, user management, minor enhancements, and other system related issues.
  • Configure Salesforce objects, workflows, approval processes, validation rules, etc. in sandbox environment.
  • Work with global team to promote to UAT environment for testing and provide final signoff once changes have passed UAT and been promoted to stage and production environments.
  • Gather detailed business requirements and offer recommended solutions to Senior Manager, Global CRM; support business by identifying opportunities for process improvement and automation.
  • Work with business leads to establish regional/functional priorities and work with global support team to implement prioritized enhancements within budget; oversee regional/functional change management.
  • Recommend and prepare documentation on best practices, business procedures, reporting, configuration and master data maintenance that can be handled by super users; own data quality for region/function.


What you will bring:


  • Bachelor’s degree in Business, IT, or related field
  • Minimum 3 year of Salesforce experience (Salesforce Certified Administrator)
  • Strong communication / interpersonal skills, capable of interacting with multiple levels of IT and business management.
  • Successfully influences diverse groups and teams in a complex, ambiguous and rapidly changing environment to deliver value-add solutions.


A plus if you have:


  • Agile methodology / SAFe experience is a plus
  • Previous experience with Mobile, ERP, and other large system deployment is a plus.


What we offer:


Experience our global diversity and enterprising spirit while helping us create innovative technologies and a positive impact that helps feed the world’s nearly 8 billion people. From the day you decide to join AGCO, we want to engage and excite you and we’re clear on where we want to go as a business and we trust you to help us there. Whether you want to learn a new skill or you aspire to do something different, we can help you develop the skills you need to take your career - and our business - to the next level.


We also invite you to “Make the Most of YOU” - Benefits include: health care and wellness plans, flexible and virtual work options (where available), 401(k) Savings Plan with company match, paid holidays and paid time off, flexible spending accounts, reimbursement for continuing education, company philanthropic programs, company perks programs, and much more…


Please note that this job posting is not designed to cover or contain a comprehensive listing of all required activities, duties, responsibilities or benefits and may change at any time with or without notice.

AGCO is proud to be an Equal Opportunity Employer.

We maintain a drug-free workplace and perform pre-employment substance abuse testing.


AGCO is a global leader in the design, manufacture and distribution of agricultural engineering with a portfolio of exciting international brands which deliver solutions to farmers in 140 countries through a full line offer from tractors and combine harvesters to protein production systems and smart farming software solutions – to an environment where the future is happening now. Join us as we bring agriculture into the future.


Job Segment: Testing, CRM, Business Process, Agricultural, Change Management, Technology, Management, Agriculture