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Digital Support Specialist (m/w/d)

Datum: 10.04.2021

Standort: Marktoberdorf, DE

Unternehmen: AGCO

AGCO is a major worldwide manufacturer and distributor of agricultural equipment. AGCO offers a full product line including tractors, combines, hay tools, sprayers, forage equipment and implements through more than 3,000 independent dealers and distributors in over 140 countries.

More information about AGCO: http://www.agcocorp.com

 

For our location in Marktoberdorf we are looking as soon as possible, for a/an

 

Digital Support Specialist (m/w/d)

 

 (Ref.: 81184)

 

Job Overview:

 

The task of the Digital Support Specialist is to drive and support the roll-out and adoption of DCX tools among Valtra dealers in [select region: Germany]. Reporting to the [National Sales Manager] / [A&SP Manager] the Digital Support Specialist works closely with Area Sales Managers and the [NSM/ A&SP Manager] to ensure that dealers are fully enabled to utilize the tools and to ensure understanding of the internal colleagues are trained on tool updates. The digital support specialist also plays a role in the recording and sharing of new requirements and feedback from dealers with the central main users in Suolahti and the DCX Digital Transformation Office.

 

Your tasks:

 

The Digital Support Specialist is responsible for

 

  • defining a dealer training plan together with the [NSM]
  • scheduling and organising dealer training and follow-up sessions
  • training and re-training (in case of updates) the sales office team
  • training and re-training (in case of updates) dealer staff
  • refining communication materials and training materials for local and Valtra-specific use
  • diseminating communication materials concerning the DCX tools to the local teams
  • acting as a first point of contact to questions by the internal team
  • escalating potential issues to the relevant stakeholders (DCX team, Suolahti internal team, Service Desk)
  • actively participating in training sessions organised by the DCX Team
  • pro-active collection and sharing of dealer feedback with the Suolahti and DCX Teams
  • supporting the A&SP Manager in the creation and management of leads and marketing campaigns
  • supporting the Area Sales Manager and National Manager in opportunity reporting and handling
     

Your profile:

 

  • Bachelor’s degree, or equivalent experience, in Agriculture or Business studies or other degree with agriculture experience
  • digitally native
  • well-organized
  • excellent communication skills
  • customer service attitude
  • Languages: German, English (fluent)
  • Required travel activity
     

Did we make you curious? Then apply quickly with your relevant application documents including salary expectations to this position.