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Salesforce Solution Lead Job

Date: Aug 23, 2019

Location: Duluth, GA, US

Company: AGCO

AGCO, a global leader in the design, manufacture and distribution of agricultural solutions, has an exciting career opportunity for a Salesforce Solutions Lead to join our team in Duluth, GA. 

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JOB SUMMARY

The Salesforce Solution Lead position is specialized by Cloud (Sales, Service, Community, Marketing) and responsible for solution design, build, test, and deploy declarative and programmatic functionality to meet business requirements impacting multiple Regions and Divisions and building a stellar customer experience.  The Salesforce Solution Lead is the internal expert for the entire organization and will train Tier 1 support, provide Tier 3 support, and conduct deployments ensuring systems are highly available and reliable.

 

JOB FUNCTION AND RESPONSIBILITIES

  • Lead workshops at various global AGCO locations to gather requirements, design solutions, and improve processes. 
  • Develop apps, objects, fields, rules as well as dynamic reports and dashboards.
  • Spearhead the design and development for complex data integration and transformation opportunities for global and regional data projects as well as follow the appropriate change control procedures including the creation and ownership of technical specifications and testing documentation.
  • Integrate systems and improve data quality utilizing Informatica Cloud and Demand Tools.
  • Develop solutions utilizing Apex, Visualforce, and Lightning Components when standard functionality does not satisfy requirements.
  • Manage deployments and maintain data dictionary for assigned objects.
  • Be technical point person on Salesforce projects and functionality globally.
  • Create detailed design documents that include architecture diagrams, wireframes, and described logic.
  • Maintains an understanding of AGCO’s business processes and the application systems/infrastructure that supports them.
  • Manages the system including monitoring capacity, recommending upgrades, measuring efficiency, scripting solutions to problems, and creating security/system/user protocols.
  • Orchestrate other developers to understand architecture and integration points within other systems, grasp the impact of all proposed system changes, and provide guidance on integration with other modules and satellite solutions.
  • Prepare Salesforce seasonal release notes for Center of Excellence Delivery Team.
  • Identify areas of continuous improvement to reduce overall support requirements.
  • Define support procedures to routine problems that can be handled by the help desk, super user, or other IT support organizations.
  • Ensure that systems have a high level of availability and reliability to comply with any service level agreements.
  • Participate in the change management process to ensure smooth transition between teams.
  • Monitor performance and provide responsive action to issues maintaining high-level internal customer satisfaction to required service level performance measures through the successful resolution of customer requests/issues/change requests.
  • Ensure individual and team compliance with all AGCO policies and procedures including Sarbanes Oxley, IT, and Security.  Follow established governance processes and standards.

 

                                                                       

FUNCTIONAL KNOWLEDGE

  • Detailed knowledge of the following:
    • Salesforce architecture and functionality including apps, objects, formula fields, validation rules, workflows, approval processes, reports and dashboards
    • Salesforce security and sharing models
    • Lightning Experience
    • Integration and data management tools such as Informatica Cloud and Demand Tools
    • IT development standards
    • Functionality design, specification, and testing procedures
    • Potential technical solutions for future business requirements
    • Problem management procedures
    • IT Change Management Process
    • All systems being supported and their impacts both regionally and globally
  • Good  working knowledge of the following:
    • Apex, Visualforce, and Lightning Components
    • Day-to-day operational environment locally, regionally, and globally
    • Project Management tools, techniques, processes, and methodologies
  • Previous experience with Mobile, ERP, and other application development knowledge is a plus.

 

BUSINESS EXPERTISE

  • Detailed understanding of the business areas supported by the systems is required to ensure solutions meet actual business needs and requirements.
  • Agricultural experience is a plus.
  • Global company experience is a plus.

 

ESSENTIAL SKILLS:
QUALIFICATIONS AND EXPERIENCE

  • Strong communication / interpersonal skills, capable of interacting with multiple levels of IT and business management.
  • Successfully influences diverse groups and teams in a complex, ambiguous, and rapidly changing environment to deliver value-added solutions.
  • Expert in advanced writing, verbal, and other presentation skills.
  • Bachelor’s degree in IT or a related field.
  • Minimum 3 years of Salesforce Administrator and Developer experience.
  • Salesforce Certifications required for each Solution Lead will be different based on Cloud but include Administrator, Advanced Administrator, Platform App Builder, Platform Developer 1, Sales Cloud Consultant, Service Cloud Consultant, Field Service Lightning Consultant, Community Cloud Consultant, Marketing Cloud Email Specialist, Marketing Cloud Social Specialist, Marketing Cloud Consultant

 

 

About Duluth:

The city of Duluth is a suburb located in the northeastern section of the Atlanta metropolitan area. Duluth sits just off Interstate 85 and is home to more than 26,000 residents. Approximately 20 miles from Downtown Atlanta, the city lies in the west-central section of Gwinnett County, bounded to the north by the Chattahoochee River and neighbored by wonderful towns such as Suwanee, Roswell and Johns Creek. Duluth and its surrounding areas offer endless entertainment whether it is activities in the city, enjoying the beautiful historic Roswell, hiking nearby mountains, or enjoying the water with the Chattahoochee River, Lake Lanier, and many others within close proximity.  

A culturally diverse and vibrant community, Duluth is a place where families, businesses, and lives, thrive. The city offers everything to truly capture the spirit of good living. With sidewalks and bikeways that connect all areas of the city, residents can easily travel to celebrations such as Art Week, Duluth Fall Festival, the New Year's Eve Extravaganza, concerts, dining delights, multiple entertainment options and shopping venues. The city of Duluth is always striving to reach out to the local community and engage them with their local government. These activities help make Duluth an active, prosperous community. With easy access to Atlanta, Duluth offers the best of big-city amenities and small-town ambiance.

Benefits

AGCO offers competitive benefits including options and choices to fit your needs such as medical, dental, prescription drug, life and accident insurance, long and short-term disability, matching 401k plan, employee assistance program, and discounted home and auto insurance.

Why AGCO?

AGCO works tirelessly to help make today's farms more productive and more profitable. As the world of agriculture changes, so do we. Brazenly. We do it for the farmers. For the people working for them. For ourselves. For the future.  At AGCO you have a voice and the opportunity to impact our long-term success, as well as your own.  As a Fortune 500 company and one of the global leaders in agricultural equipment manufacturing, we have an extensive network of approximately 3,000 dealers and serve more than 140 countries.  We are celebrating our 26th year in business and pride ourselves on competitive relocation and employee benefit packages.  Our collection of brands is a large part of what makes AGCO so unique. Our brands are powerful and modern. They're well-known brands like Challenger, Fendt, GSI, Massey Ferguson and Valtra. They are the ones that the world looks to each and every day.

Join AGCO and become part of a diverse team and grow your career in ways you never imagined. It’s time to embrace your infinite possibilities! 

AGCO is an Equal Opportunity Employer.

AGCO/RSR


Nearest Major Market: Atlanta

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