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Technical Service Specialist Job

Date: Jan 6, 2021

Location: Stoneleigh, ENG, GB

Company: AGCO

Making a difference.  That's what a career at AGCO is all about. At AGCO you have a voice and the opportunity to impact our long-term success, as well as your own


AGCO is a global leader focused on the design, manufacture and distribution of agricultural machinery and infrastructure. AGCO supports more productive farming through a full line of tractors, combines, hay tools, sprayers, forage equipment, tillage, implements, grain storage and protein production systems, as well as related replacement parts. AGCO products are sold through five core brands, Challenger®, Fendt®, GSI®, Massey Ferguson® and Valtra® and are distributed globally through 3,150 independent dealers and distributors in more than 140 countries worldwide. Our diverse product line, global reach and technological solutions help our customers not only survive today’s changing landscape, but to also prosper. Visit www.AGCOcorp.com for more information. 


Technical Service Specialist - Fendt



A permanent vacancy has arisen in Technical Service for a Technical Service Specialist - Fendt. This position will report to the Product Technical Manager - Fendt. The Technical Service Specialist role is dedicated to provide field/office based technical support to FSM and dealers, feeding the factory and sharing the product information and the product evolution through regular staff meetings.


 Job Responsibilities

         •    To provide field/office based technical support as part of the core Technical Help Desk (THD)

         •    To take an active part in the THD support group (telephone and Tech connect responsibilities)

         •    To assist and monitor technical issue resolution provided by the dealer network.

         •    To provide an interface between customers/dealers and factory/technical service/field service

         •    To provide technical subject expert knowledge for dealer standards, i.e. training and tooling needs. 

         •    To ensure that all AGCO core or branded products are supported technically with superior customer service.

         •    To support as required the training activities for the dealer network. 

         •    To conduct technical training, if required

         •    Assist in completion of new machine inspections

Skills and Experience: 


•    A comprehensive technical knowledge of AGCO products

•    Knowledge of service/parts management methods

•    Good knowledge of mechanized agriculture and land preparation techniques

•    Good interpersonal skills

•    Commercial awareness

•    Good understanding of the farm machinery dealer network

•    High level PC expertise

•    Ability to communicate at all levels

•    Good English knowledge (written and spoken)



Your perspective: 

Be part of our UK office which supports AGCOs Europe, Africa and Middle East Region and is located on beautiful parkland setting in Warwickshire. State of the art offices provide a pleasant working environment and all the facilities you would expect from a progressive global organisation. 


We have over 30 nationalities working within our UK Operation to support our customers’ global needs.  AGCO is an exciting Company with a rapidly changing and growing environment and attaches great importance to the provision of continuous personal learning and development. 


We offer the following benefits:


  • Basic salary: Competitive
  • A company performance / Individual performance related bonus (10%)
  • Defined Contribution Pension Scheme (The company contributes up to 10% for a 5% employee contributions)
  • Life assurance and critical illness cover for Pension members
  • 26 days holidays + statutory holidays
  • Childcare vouchers
  • Confidential Employee Assistance Programme for employees and their immediate family
  • On-site parking
  • On-site restaurant 
    Employee development and growth is part of our company culture. If you are looking for an opportunity to work in an inspiring multinational environment for a leading global player of agricultural solutions, we look forward to receiving your application!

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