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Aftersales Specialist Combines

Fecha: 24-sep-2021

Ubicación: Buenos Aires, AR

Empresa: AGCO

Job Summary:

The Field Technical Support Specialist for Combines provide technical assistance for AGCO's products in order to ensure that every issue that may occur on the field is properly handled and an efficient solution is given. 
The role is linked directly to the satisfaction of the end customer and the product´s improvement. Also, the position is responsible for the product behavior follow up, tracking every occurrence using the appropriate tools and under the defined procedures. 
Analyze, propose and develop field containment solutions and contribute to the overall satisfaction of Service area.

 

Job Responsibilities:

  • Receive technical support requests from dealers once they have exhausted all diagnostic and repair instances, and provide technical support, remotely or on field. 
  • Follow up the product behavior on field, for current and new projects. 
  • Create and follow up indicators that represent the product behavior.
  • Investigate and/or develop technical field containment solutions for those problems.
  • Support Pre-Delivery Inspections (PDI) and Technical Delivieries for new products, ensuring that the issues identified by the dealers are being submitted and the customer is receiving the product according to specifications and in perfect conditions.

 

Minimum Qualifications:

  • Languages: English: Intermediate - Portuguese: Intermediate (desirable)
  • Technical knowledge about Combines (Mandatory)
  • Mechanical Eng., Agricultural Machinery Eng. or similar (Mandatory)
  • Experience working with dealers and customers. 
  • Place of living: North Bs As, South Santa Fe or South Cordoba. (Mandatory)

 

Specific skills:

Excellent communication skills. Leadership. Methodical, organized and well planned. Time-management abilities. Proactive and great own initiative. Positive attitude. Ability to work under pressure. Flexible work attitude and easily adaptable to changes.

 

Years of Business Experience Required: 2 -3 years

 

Travel Required: Yes - 60 %