Customer Support, NPI Program Lead, Tractors, South America

At AGCO, we believe that when our employees succeed, our business succeeds. It’s a people philosophy that we believe and invest in.  We make sure all our employees – in every function, every geography and at every level – have the tools they need to be successful and take charge of their career. Because when our people grow, our business grows. Every day. Every way.

Job Summary

The NPI Program Lead, Customer Support, is positioned as part of the product support function within AGCO's Customer Support organization. The NPI Program Lead act as an ambassador for Customer Support orgabnization and be the point of contact fo all New Product Introduction (NPI) matters related to Customer Support on the assigned projects. They will provide input, guidance and support to project teams to promote a consistent quality mindset and ensure adherence to processes, enabling the successfull launch of high-quality new products.

This role is critical in coordinating and supporting all aspects of NPI for the collective Customer Support team. There will be significant interaction with site, regional and global AMPIP project teams as well as with global leadership.

In this role, the NPI Program Lead will also be responsible for sustaining and improving quality focused process for new product introduction, including tracking methods to support project maturity milestone reporting and decision making. The NPI Program Lead must ensure that accurate and timely content is delivered to them from Customer Support team in order to achieve and sign-off for the AMPIP (AGCO Major Product Introduction Process) phase gate deadlines.

Key Responsibilities

• NPI project and process management.
• Coordination of all required activities to ensure the timely execution of CS AMPIP Deliverables.
• Coordination and responsibility for Customer Support internal core team including, but not limited to: Technical Information, Technical Training, Warranty Administration, Diagnostics, GCE (Field Service) and Product Support. Lead global teams across several regions while working on multi -sit projects.
• Coordination with cross-functional AMPIP core team including, but not limited to : After Sales, Engineering, Finance,  Manufacturing, Marketing, Product Management, Purchasing, and Quality, as the representative for the CS organization.
• Managing Customer Support NPI Readiness Plan project , assuring overall CS readiness; Coordinating and participating in virtual/ physical prototype, preseries and star of production machine reviews; Defining CS related project investments (e.g Technical Informantion, Technical Training, Special Tools); Consistent follow-up on the List of Open Points (LOP) ( issues identified during the project that must be resolved).

Experience and qualifications:

Bachelor degree on Engineering;
Microsoft Office ability.

Good communication skills. 
Fluent English language is necessary ( Desirable Spanish)

Experience understanding of technical working environment like the agriculture industry and/or in a customer or       dealer support environment.

Experience of successfully interfacing with a large organizational structure across multiple global sites.

Good level of IT awareness.

Your benefits

• Medical and dental assistance;
• Private pension;
• Meal and food vouchers;
• Life insurance;
• PROPAR
• Others..

Your place of work

• Based in Canoas, RS or Mogi das Cruzes, SP. 

We value inclusion and recognize the innovation that a diverse workforce brings to our farmers. Through our recruitment efforts, we are committed to building a team that includes a variety of experiences, backgrounds, cultures and perspectives.

       Join us in taking agriculture into the future and apply now!