Titre:  Customer Experience Research Operations Manager

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AGCO is hiring a Customer Experience (CX) Measurement & Inner Loop Program Manager to accelerate the automation and digitalization of our global CX survey ecosystem, manage Qualtrics survey operations, and lead the development and regional roll-out of NPS Inner Loop program.

Your Impact

• Qualtrics Platform Governance: Act as the global Qualtrics owner, managing daily operations, platform governance, data quality, reporting, user support, vendor coordination, and continuous optimization of survey processes.
• Oversee end‑to‑end automation of AGCO’s CX survey ecosystem, including definition of business requirements, survey triggering logic, business rules, data flows, and validation of development with Digital Product teams.
• Inner Loop Program Management: Manage the full lifecycle of the CX Inner Loop program — scope, requirements, integrations, training, launch, KPIs, and ongoing improvements — ensuring strong business and technical alignment.
• Regional Rollout & Change Management: Drive global rollout of the Survey automation and Inner Loop tools; ensure technical readiness, process consistency, stakeholder alignment, and deliver training for internal and dealer users.
• Cross‑Functional Leadership & IT Collaboration: Serve as the bridge between CX leadership, markets, IT/Data teams; manage execution, risks, dependencies, and testing across survey automation and Inner Loop programs.

Your Experience And Qualification 

• Education & Experience: University degree with 7+ years in market research, customer insights, survey programming.
• 3+ years of hands-on experience with Qualtrics or other survey management platform (Medalia, Forsta or alike) – surveys programming, workflows, integrations, admin; expert‑level certification strongly preferred.
• Technical Skills: strong project management and experience translating business requirements into IT deliverables. Comfortable operating as a power user of survey technologies, with a practical understanding of integrations and data flows to guide development and validation. No IT, coding, or data engineering background required; the role partners closely with IT and Digital teams. Salesforce user experience preferred
• Tools & Collaboration: strong communication and stakeholder‑management skills, with the ability to work cross‑functionally across global teams.
• Working Style: Highly organized, detail‑oriented, proactive, and comfortable managing multiple initiatives; entrepreneurial problem-solving mindset; fluent English.