Aftersales Commercial Manager

Not everyone can claim to feed the world, but it is part of our every day. Behind everything we do for our farmers, there is one AGCO team making it happen. We are proud to put our curiosity into work, building a better and more sustainable world. Join our extraordinary team today!     
 
This candidate will be responsible for Aftersales programs execution and marketing, training dealer personnel on AGCO’s aftermarket product offerings, services, and processes. Metrics, such as absorption rate, inventory turns, revenue per FTE, technician efficiency, etc., will be used by Field After sales Manager to guide AGCO dealers to grow their parts and service business, while leveraging best practices across dealers and districts. This position includes being a key member of the district field team by helping dealers become more profitable through their parts and service business. Equally important, customer satisfaction with dealer parts and service will steer to increase whole goods of sales and market share. The Aftersales Commercial Manager will work collaboratively and cross-functionally with the district field team. 
 

  
Your Impact  

• Coordinate the facilitation of structured Aftersales Dealer Business Plans for dealers to achieve the highest levels of performance and Steer revenue for AGCO parts and services through dealer support in retail marketing, promotion, programs, and consulting  

• Resolve dealer parts operational complaints, such as availability and shipment errors and Provide training to dealers for AGCO parts and services systems, in additional to encourage dealer attendance in AGCO training programs  

• Improve dealer service operational efficiency and profitability by analyzing service metrics, such as PDI, warranty recovery rate, field campaign completion, etc., and executing improvement action plan  

• Support warranty and AGCO Protection administration, including regular audit Incident reporting  

• Support new product introduction, including Recommended Dealer Stocking List for parts, special tooling, and training 
   
  
  

  
Your Experience and qualifications  

• Education in agricultural fields including technology, marketing, or business with 3-5 years of experience in aftermarket parts or product support function  

• Support warranty and AGCO Protection administration, including regular audit Incident reporting   

• Support new product introductions, including the Recommended Dealer Stocking List for parts, special tooling, and training. Bachelor’s degree in technical or business-related fields   

• A valid driver’s license with Basic knowledge of agricultural or industrial equipment, Proficiency using Microsoft Office, specifically Excel, Interpersonal skills, OEM or dealership experience.  

• Must be willing to travel and be away from home two to three nights per week. 
  
  

 Your Benefits  

• Health care and wellness plans   

• Dental and vision plans   

• Flexible and virtual work options (where available)   

• 401(k) Savings Plan with company match   

• Employee Stock Purchase Plan offering eligible employees the ability to purchase AGCO stock at a discounted price   

• Paid holidays and paid time off   

• Health savings and flexible spending accounts   

• Reimbursement for continuing education   

• Life insurance and other supplemental insurance plans  

Your Workplace  

You will work with your wonderful AGCO colleagues from Alberta, CA (Remote)  

We value inclusion and recognize the innovation a diverse workforce delivers to our farmers. Through our recruitment efforts, we are committed to building a team that includes a variety of experiences, backgrounds, cultures, and perspectives.