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IT Desktop Support Intern

Date: Jan 20, 2023

Location: Assumption, IL, US

Company: AGCO

IT Desktop Support Intern

 

Who We Are Looking For

We are looking for someone who wants to learn the basics in IT Desktop Support

 

The IT Desktop Support Intern position is responsible for working in the Desktop Team to provide effective second line IT Support for IT-related Incidents and Catalog Requests. This role provides support for all users of IT Computer Systems.

The intern is responsible for supporting all IT problems and Catalog requests through to a timely and satisfactory resolution in the Service Now System. It involves handling hardware, computer and mobile devices, for new joiners and leavers and installing software.

 

This is a paid, full-time internship during the summer of 2023 at AGCO Grain and Protein headquarters in Assumption, Illinois. Housing is provided for students who reside more than fifty miles from Assumption. Students are required to work forty hours per week on-site at our office in Assumption from May 31 through August 5, 2023.

 

What You Will Do

 

This role is intended to assist the IT Desktop Support Team that all business users are able to access the appropriate IT systems and services in line with agreed Service Levels and IT security policies. It provides a point of contact for all business users to support requests for IT services.

 

Tasks include providing excellent customer service to AGCO business users by:

  • Supporting Incident and Request tickets assigned to the Desktop Team in ServiceNow tool
  • Assisting users with basic IT issues right away
  • Making sure all authorizations and approvals are in place before completing Requests
  • Cooperating with colleagues to keep IT support documentation up-to-date
  • Assisting local Desktop team with handling hardware related requests including setup of new PCs/laptops/monitors/etc., and handing over equipment of leavers
  • Wiping the software from out of warranty PC's and prepare them for collection by Third Party Company
  • Installation of End Point Security software
  • Assist in handling basic IT-related issues like anti-virus software installation, local admin rights, problems with Windows operating system, Microsoft products, standard IT hardware

 

What You Will Bring

  • Must be registered as a full-time student
  • Must be able to commute to the work location on a daily basis
  • Knowledge of PC skills including Windows and Microsoft Office products
  • Some experience with connecting PCs/laptops/monitors/keyboards, etc.
  • Some experience with installation of IT software

 

A Plus If You Have

  • Good communication and Customer Service skills
  • Good decision-making skills

Please note that this job posting is not designed to cover or contain a comprehensive listing of all required activities, duties, responsibilities or benefits and may change at any time with or without notice.

AGCO is proud to be an Equal Opportunity Employer.

We maintain a drug-free workplace and perform pre-employment substance abuse testing.


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