Intern, IT

IT Desktop Support Intern

Job Summary:

The IT Desktop Support Intern position is responsible for working in the Desktop Team to provide effective second line IT Support for IT-related Incidents and Catalog Requests. This role provides support for all users of IT Computer Systems.

The intern is responsible for supporting all IT problems and Catalog requests through to a timely and satisfactory resolution in the Service Now System. It involves handling hardware, computer and mobile devices, for new joiners and leavers and installing software.

We are looking for someone who wants to learn the basics in IT Desktop Support.

Responsibilities:

This role is intended to assist the IT Desktop Support Team that all business users are able to access the appropriate IT systems and services in line with agreed Service Levels and IT security policies. It provides a point of contact for all business users to support requests for IT services.

Tasks include providing excellent customer service to AGCO business users by:

• Supporting Incident and Request tickets assigned to the Desktop Team in ServiceNow tool
• Assisting users with basic IT issues right away
• Making sure all authorizations and approvals are in place before completing Requests
• Cooperating with colleagues to keep IT support documentation up-to-date
• Assisting local Desktop team with handling hardware related requests including setup of new PCs/laptops/monitors/etc., and handing over equipment of leavers
• Wiping the software from out of warranty PC's and prepare them for collection by Third Party Company
• Installation of End Point Security software
• Assist in handling basic IT-related issues like anti-virus software installation, local admin rights, problems with Windows operating system, Microsoft products, standard IT hardware

Requirements:

• Some knowledge of PC skills including Windows and Microsoft Office products
• Good communication and Customer Service skills
• Good decision-making skills
• Some experience with connecting PCs/laptops/monitors/keyboards, etc.
• Some experience with installation of IT software

What We Offer

GLOBAL DIVERSITY – Diversity means many things to us, different brands, cultures, nationalities, genders, generations – even variety in our roles. You make us unique!

ENTERPRISING SPIRIT- Every role adds value. We’re committed to helping you develop and grow to realize your potential.

POSITIVE IMPACT – Make it personal and help us feed the world.

INNOVATIVE TECHNOLOGIES - You can combine your love for technology with manufacturing excellence – and work alongside teams of people around the world who share your enthusiasm.

MAKE THE MOST OF YOU – Benefits include: health care and wellness plans, flexible and virtual work options (where available), 401(k) Savings Plan with company match, paid holidays and paid time off, flexible spending accounts, reimbursement for continuing education, company philanthropic programs, company perks programs, and much more…

Please note that this job posting is not designed to cover or contain a comprehensive listing of all required activities, duties, responsibilities or benefits and may change at any time with or without notice.

AGCO is proud to be an Equal Opportunity Employer.

We maintain a drug-free workplace and perform pre-employment substance abuse testing.