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Mgr, Customer Service Job

Date: Sep 30, 2021

Location: Assumption, IL, US

Company: AGCO

AGCO has an exciting opportunity for an Manager Customer Service in Assumption, Illinois. As a global leader in the design, manufacture and distribution of agricultural solutions; AGCO delivers effective, high-tech solutions for those working to feed the world’s population, from planting to storage and everything in between.

 

Grow with Us

As the Manager Customer Service, you will be responsible for overseeing the daily operations of the customer service department. Their duties include communicating customer service objectives to Customer Service Representatives and other department personnel, compiling data to make assessments of their department’s progress and coordinating with upper management to find ways to enhance their customer service objectives among their employees.

 

Your Impact

  • Lead a team of 10+ international and domestic customer service representatives across 3 locations. 
  • Prioritize key customer requirements and develop key metrics that will adequately quantify performance on each key dimension, set customer service goals for team members and helping them reach those goals
  • Building long term relationships with Dealer Partners to facilitate continuous improvement in the customer service department
  • Use influence and problem-solving skills to ensure company success in meeting customer requests in high profile situations.
  • Execute process changes to improve customer satisfaction and plan for future enhancements of the processes including automation
  • Develop pulse metrics baseline with Dealer network on customer service performance and manage improvement goals and implementation over time.
  • Your Skills
  • Bachelors Degree required
  • 5+ years experience in Customer Facing positions
  • Proven success managing and building high performing team
  • Previous Sales experience a plus
  • Familiarity working directly with a dealer network
  • Ability to influence internal & external stakeholders
  • Ability to stay focused on high priorities and drive projects to completion
  • Strong written and oral communication skills
  • Self-motivated in a fast paced and dynamic work environment
  • Knowledge of the Agricultural industry


    Additional Details
    Minimal travel is anticipated for this position.
     
    AGCO offers competitive benefits including options and choices that fit your life including: medical, dental, vision, life and accident insurance, long and short term disability, a 401k match, employee assistance program, and discounted home and auto insurance.
     
    A World of Opportunities
    Our AGCO family lives in many places around the world with manufacturing, sales and administrative sites spanning the globe: from Finland to China, the US to Germany, France to Brazil. We are a team of more than 20,000 employees in over 35 countries. As a company, we benefit from the perspective, experience and ideas that come from our naturally diverse team. Our strong, modern brands, such as Challenger, Fendt, GSI, Massey Ferguson and Valtra, meet a wide variety of farmer needs and are well-known around the world.
     
    Join us as we bring agriculture into the future. Experience our global diversity and enterprising spirit to help us create innovative technologies and a positive impact that helps feed the world’s nearly 8 billion people!

AGCO is an equal employment opportunity employer and is committed to maintaining a workplace that is free of inappropriate or unlawful conduct on the basis of race, color, religion, sex, national origin, age, disability, genetic information, or other protected status as provided by law.

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

 


Nearest Major Market: Springfield

Job Segment: Manager, Agricultural, Agronomy, Customer Service, Management, Agriculture