Remote Field Service Technician

Service Technician

Who We Are Looking For

AGCO has an exciting opportunity for a Remote Service Technician in.  As a global leader in the design, manufacture and distribution of agricultural solutions; AGCO delivers effective, high-tech solutions for those working to feed the world’s population, from planting to storage and everything in between.

Grow with Us

The Service Technician will be responsible for providing technical service and support to Grain equipment troubleshooting and repair assistance including telephone and electronic communication and in-person support, if required. This position involves supporting all of the products under the AGCO Grain umbrella.

What You Will Do

• Interact daily with GSI dealers, dealer technicians, contractors, customers, and internal resources / departments to provide equipment troubleshooting and repair assistance.
• Troubleshoot equipment both mechanical and electrical communicating effectively with leadership, sales team, technical service, internal customer service, and engineering to resolve reported equipment issues.
• Complete root cause analysis and implement countermeasures to resolve equipment functionality issues.
• Support the technical service team call center, BASLC service center, dealer training, and harvest extended hours, as scheduled, to provide our dealers efficient & effective equipment troubleshooting solutions.
• Enter calls into the call log for future reference with product quality issues, product improvement and departmental usage noted.

What You Will Bring

• Associate's degree in technical field or equivalent education and experience.
• 5+ years of previous mechanical and electrical troubleshooting experience.
• Proficiency in Microsoft Office suite of products.

A Plus If You Have

• Excellent oral and written communication skills

• Salesforce software usage.
• Ability to read wiring schematics.

What We Offer

GLOBAL DIVERSITY – Diversity means many things to us, different brands, cultures, nationalities, genders, generations – even variety in our roles. You make us unique!

ENTERPRISING SPIRIT- Every role adds value. We’re committed to helping you develop and grow to realize your potential.

POSITIVE IMPACT – Make it personal and help us feed the world.

INNOVATIVE TECHNOLOGIES - You can combine your love for technology with manufacturing excellence – and work alongside teams of people around the world who share your enthusiasm.

MAKE THE MOST OF YOU – Benefits include: health care and wellness plans, flexible and virtual work options (where available), 401(k) Savings Plan with company match, paid holidays and paid time off, flexible spending accounts, reimbursement for continuing education, company philanthropic programs, company perks programs, and much more…

Please note that this job posting is not designed to cover or contain a comprehensive listing of all required activities, duties, responsibilities or benefits and may change at any time with or without notice.

AGCO is proud to be an Equal Opportunity Employer.

We maintain a drug-free workplace and perform pre-employment substance abuse testing.

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