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Sr. Desktop Support Analyst

Date:  Jul 3, 2024
Location: 

Assumption, IL, US

Brand:  Grain & Protein
Workplace Type:  Onsite

Do you want to help solve the world's most pressing challenges? Feeding the world's growing population and slowing climate change are two of the world's greatest challenges. AGCO is a part of the solution! Join us to make your contribution.

 

This position is responsible for providing analytical and logistical support for end user technology across the sites directly supported by the Assumption, Illinois End User Support (EUS) team. This position is responsible for all aspects of incident managements including logging, analyzing, resolving, and follow up on hardware and software issues. This includes installing, diagnosing, repairing, maintaining, and upgrading all hardware and equipment (including but not limited to desktops, laptops, printers, scanners, copiers, smart-phones, and tablets) to ensure optimal workstation performance. The person will also troubleshoot problem areas (in person, by telephone, or via remote access) in a timely and accurate fashion and provide end-user assistance where required. It will also include liaison with AGCO 3rd party providers for hardware and standard computer software. Additional support for End User Technology Projects across NA small sites is also required as appropriate. 

 

Your Impact

  • Provides site support and assistance to the Global End User Technology team and troubleshoot A/V issues in conference rooms. 
  • Resolve Windows applications and networking issues promptly to minimize downtime.
  • Install, upgrade, and troubleshoot Windows OS, Office 365, and AGCO-approved desktop applications.
  • Manage asset (hardware and software) using AGCO's processes, educate users on software/hardware operations, and document activities in AGCO’s Service Desk.
  • Utilize Microsoft Intune for implementing changes, manage desktop environments via GPOs, and oversee Active Directory/Azure management.

 

Your Experience and Qualifications

  • 6-8 Years of experience in the IT field or related Desktop area.
  • Familiar with standard concepts and IT practices.
  • Knowledge of IT Change Management Process as it relates to Desktop Support systems.
  • Lift and carry up to fifty pounds of equipment short distances.

 

Your Benefits

  • Attractive, fair remuneration including participation in our bonus scheme
  • Balance of work, family and free time due to flexible working time and the possibility of remote work within the organizational framework
  • Health and life insurance

 

Your Workplace

You will be working onsite in our Assumption, IL facility. This position may require up to 20% travel.

 

We value inclusion and recognize the innovation a diverse workforce delivers to our farmers. Through our recruitment efforts, we are committed to building a team that includes a variety of experiences, backgrounds, cultures and perspectives.

 

Join us as we bring agriculture into the future and apply now!

 

AGCO is proud to be an Equal Opportunity Employer. We maintain a drug-free workplace and perform pre-employment substance abuse testing.

Smart Solutions

Our five grain and protein brands help our customers manage seeds and grains, protect animal health and improve productivity. GSI and Cimbria offer advanced, integrated systems that make storing, conditioning, moving, and managing grain and seed easier and more profitable. Cumberland and AP leverage the latest high-tech solutions to improve poultry and swine production, including state-of-the-art climate control, biosecurity, and feeding systems. And Tecno’s innovative layer housing helps egg producers protect the well-being of their birds and achieve better results.


Job Segment: Testing, Technical Support, Help Desk, Information Technology, Service Desk, Technology, Customer Service

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