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Technical Service Specialist

Date:  Jul 9, 2024
Location: 

Assumption, IL, US

Brand:  Grain & Protein
Workplace Type:  Onsite

Do you want to help solve the world's most pressing challenges? Feeding the world's growing population and slowing climate change are two of the world's greatest challenges. AGCO is a part of the solution! Join us to make your contribution.

 

AGCO is seeking a talented, passionate, and highly motivated professional to join the Technical Services team as a Technical Service Specialist. As a Technical Service Specialist, you will educate GSI dealer network in repairing, installing, maintenance, and operation of GSI equipment. The ideal candidate will take phone calls and sometimes makes field visits for assisting and teaching the dealer network in servicing GSI equipment. The ideal candidate will also design and teach service training classes both in classroom and by hands-on equipment, as well as maintain, construct, and design necessary Service Training equipment.

 

Your Impact

  • Provide technical assistance to dealers and customers with diagnosing problems, operation of product, finding parts and or part numbers for any of the GSI Brand names
  • Enter calls into Salesforce case management for future reference with product quality issues, product improvements and departmental usage 
  • Have above average product knowledge of all GSI product lines
  • Present and teach in a classroom environment about GSI Branded products, as well as in a hands-on environment with simulation equipment, to mentor other Technical Support Representatives
  • Assist Engineering, Customer Service, Quality Assurance, Manufacturing and Sales in their needs that will improve or correct issues of GSI Brand products

 

Your Experience and Qualifications

  • Bachelor’s degree in technical field preferred
  • 5 years technical experience in agricultural field preferred
  • Understanding of electric circuits, wiring schematics and drawings (Strong Mechanical aptitude, pneumatic & hydraulic experience preferred)
  • Ability to train others on service, troubleshooting and operation of product lines (Knowledge of GSI product lines preferred)
  • Above average negotiation and conflict resolution skills

 

Your Benefits

  • Attractive, fair remuneration including participation in our bonus scheme
  • Balance of work, family and free time due to flexible working time and the possibility of remote work within the organizational framework
  • Health and life insurance

 

Your Workplace

You will work hybrid at our Assumption site to team up with your wonderful AGCO colleagues when in the office, and other times you will spend out in the fields assisting dealers and customers.

 

We value inclusion and recognize the innovation a diverse workforce delivers to our farmers. Through our recruitment efforts, we are committed to building a team that includes a variety of experiences, backgrounds, cultures and perspectives.

 

Join us as we bring agriculture into the future and apply now!

 

AGCO is proud to be an Equal Opportunity Employer. We maintain a drug-free workplace and perform pre-employment substance abuse testing.

Smart Solutions

Our five grain and protein brands help our customers manage seeds and grains, protect animal health and improve productivity. GSI and Cimbria offer advanced, integrated systems that make storing, conditioning, moving, and managing grain and seed easier and more profitable. Cumberland and AP leverage the latest high-tech solutions to improve poultry and swine production, including state-of-the-art climate control, biosecurity, and feeding systems. And Tecno’s innovative layer housing helps egg producers protect the well-being of their birds and achieve better results.


Job Segment: QA, Quality Assurance, Technical Support, Engineer, Agricultural, Technology, Quality, Engineering, Agriculture

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