Technical Service Specialist

Do you want to help solve the world's most pressing challenges? Feeding the world's growing population and slowing climate change are two of the world's greatest challenges. AGCO’s Grain & Protein brands are part of the solution! Join us to make your contribution.

GSI within the Grain & Protein Technologies division is seeking a talented, passionate, and highly motivated Technical Service Specialist to join our Grain & Protein Field Technical Services team based in Assumption, IL. As a Technical Service Specialist, you will educate GSI dealer network in repairing, installing, maintenance, and operation of GSI equipment. Provide technical assistance via contact center, e-mail, and mobile devices and occasionally support via site visits assisting and teaching the dealer network in servicing GSI equipment.   

Your Impact

• Utilizing Salesforce & Natterbox systems to provide remote technical support accordingly.
• Assist callers with diagnosing opportunities i.e. form, fit and operation of products, part identification and or part numbers for GSI Brand name products.
• Documenting call details into Salesforce Case Management System for future collaboration with Internal support teams – Engineering, Manufacturing, Quality, and Warranty. 
• Participating in and leading product cross training opportunities to develop above average product knowledge of GSI product portfolio.
• Presenting and teaching in classroom and hands-on environment to train team members & Dealer technicians on the construction and operation of product offerings.

Your Experience and Qualifications

• Technical Degree or equivalent course studies
• 1-3 years technical & Mechanical experience in agricultural field a plus.
• Understanding of electric circuits, wiring schematics, and drawings.
• Broad understanding of all GSI Group products, preferred.
• Ability to develop training materials and train others on service, troubleshooting and operation of GSI product lines.

Your Benefits

• Attractive, fair remuneration including participation in our bonus scheme
• Balance of work, family and free time due to flexible working time and the possibility of remote work within the organizational framework
• Health and life insurance

Your Workplace

You will be working a hybrid role based in Assumption, IL.

We value inclusion and recognize the innovation a diverse workforce delivers to our farmers. Through our recruitment efforts, we are committed to building a team that includes a variety of experiences, backgrounds, cultures and perspectives.

Join us as we bring agriculture into the future and apply now!

Grain & Protein is proud to be an Equal Opportunity Employer. We maintain a drug-free workplace and perform pre-employment substance abuse testing.