Customer Service Agent

Do you want to help solve the world's most pressing challenges? Feeding the world's growing population and slowing climate change are two of the world's greatest challenges at Sparex we are proud to be working towards a solution, come and join us as our new Customer Service Representative based at our Auckland Office and make your contribution. 

Who we are  

At Sparex, you’ll join a team that’s passionate about making a real difference in the agricultural industry. As a leading supplier of agricultural parts and accessories—with over 60 years of history—Sparex is committed not only to delivering quality products for farmers and equipment operators but also to creating a supportive, rewarding workplace for its employees. Here, your contributions matter, your ideas are valued, and you’ll be part of a collaborative, forward-thinking environment. Choose Sparex for a career where innovation is celebrated, your growth is encouraged, and your work helps build a sustainable future for agriculture. 

Job Summary: 

In this position, you will provide customer service and maintain professional standards. Responsibilities include supporting the Sparex dealer network and retail customers by serving as the primary contact for all parts inquiries and conducting timely follow-ups with dealers and company personnel. The role also involves performing administrative tasks according to established procedures, soliciting and processing dealer parts orders to achieve sales targets, managing e-commerce activities, and responding to related inquiries. 

Your Impact 

• ​​​Deliver excellent customer service by handling all inquiries professionally, responding quickly to calls and emails, and supporting counter, phone, and web orders. 

• ​Efficiently handle administrative tasks, process orders, and manage sales calls, technical inquiries, and referrals with accurate documentation. 

• ​Comply with all company policies, including health and safety regulations, and follow safe working practices. 

• ​Deliver strong customer relationship management, implement CRM strategies, and support marketing efforts. 

• ​Participate in training as agreed and help customers learn about the products and e-commerce site.​​ 

Your Experience and Qualifications 

We prefer candidates with strong customer service experience in similar industries or practical knowledge of hand tools or parts distribution. 

How ever, we welcome applicants who can show proven customer service abilities that position us as the first choice for dealers and farmers seeking support. 

Your Benefits 

• ​​Competitive base salary 

• ​A company performance related annual bonus 

• ​Continuous inhouse training 

• ​Able to purchase Employee Stock Purchase Plan ( ESPP ) after a qualifying period ​ 

We value inclusion and recognize the innovation a diverse workforce delivers to our farmers. Through our recruitment efforts, we are committed to building a team that includes a variety of experiences, backgrounds, cultures and perspectives. 

Join us as we bring agriculture into the future and apply now! 

Please note that this position does not provide sponsorship; only candidates with full work rights will be considered.