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Customer Service Representative Job

Date: Apr 10, 2021

Location: Batavia, IL, US

Company: AGCO

Customer Service Representative

 

AGCO is currently seeking a Customer Service Representative III to join our team in Batavia, IL. The Customer Service Representative will ultimately be responsible for fielding inbound customer calls from North American dealers as it relates to specific parts orders. In addition, the Customer Service Representative will collaborate other departments within AGCO to deliver parts order information to customers over the phone and re-direct calls to the appropriate personnel when necessary.The hours required for this position are 10am-6:30pm

 

Responsibilities of the Customer Service Representative III:

  • Provide superior customer service to AGCO’s North American dealer network
  • Handle parts orders for dealers and respond to inquiries about product availability and price
  • Research claims for dealer returns regarding on time delivery and dealer order system
  • Answer incoming dealer calls regarding technical information, parts, and product promotions
  • Collaborate with other departments to perform research on dealer field complaints
  • Make low-level monetary decisions regarding freight and discount issues with dealers
  • Oversee global inventory and make decisions to move stock based on priority of back orders
  • VIP machine down service – uncover every opportunity to locate a part and track from order to delivery
     
    Required Education and Qualifications of the Customer Service Representative III:
  • 5+ years of customer service experience
  • Advanced proficiency with MS Office and MS Access
  • High School Diploma or GED
  • Flexibility and able to multitask
  • Must be willing to manage calls via cell phone one weekend per month 10x per year
  • Provide superior positive customer care to AGCO North American dealer network    
     
    Preferred Qualifications of the Customer Service Representative III:
  • Prior work with an organization that produces or sells heavy construction or agricultural equipment
  • Familiarity with parts or dealer service departments, parts operations, and manufacturing
  • Technical, Associates, or Bachelor’s degree
  • Fluency in Spanish or French
     
    About Batavia
    Located only 40 miles away from Chicago, Batavia has been voted numerous times as one of the best places to live in America and a great place to raise children. This bike friendly community is home to AGCO Parts, which offers over 1.4 million parts to its customers around the world by supporting the repair, maintenance and accessories for all AGCO brands and competitive farm equipment.
     
    Benefits
    AGCO offers competitive benefits including options and choices to fit your needs such as medical, dental, prescription drug, life and accident insurance, long and short term disability, matching 401k plan, employee assistance program, and discounted home and auto insurance.
     
    AGCO is an equal employment opportunity employer and is committed to maintaining a workplace that is free of inappropriate or unlawful conduct on the basis of race, color, religion, sex, national origin, age, disability, genetic information, or other protected group status as provided by law.

 

 

AGCO/RSR
 


Nearest Major Market: Chicago

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