Apply now »

Technical Support After Sales Massey Ferguson

Date:  Nov 7, 2023

Beauvais, FR

Workplace Type:  Hybrid/Remote

Do you want to help solve the world's most pressing challenges? Feeding the world's growing population and slowing climate change are two of the world's greatest challenges. AGCO is a part of the solution! Join us to make your contribution.

Within the Customer Support department and reporting to the Customer Support Supervisor, you will provide Level 2 technical support for the Massey Ferguson brand.


Your Impact


  • Responsible for handling inquiries related to product failure diagnostics, performance, and more for the European market (including technical cases on Salesforce, and phone contact).
  • Develop PPR items (Technical Issues Reports) to aid the Product Performance team in identifying product issues while maintaining or improving product performance, reliability, quality, and customer satisfaction.
  • Travel to various countries or dealers as needed to understand and assist in problem-solving.
  • Provide insights on highly technical warranty claims.           


Your Experience and Qualifications


  • With a minimum education of a 2-year degree (such as BTS GDEA / agricultural equipment), you have solid technical skills in several areas (electronics, electrical, hydraulics, mechanics, etc.).
  • Ideally, you have some technical experience with agricultural machinery
  • Open-minded, good communication skills, and solution-oriented approach.
  • You have a good level of English (both written and spoken) to operate in an international environment.
  • Able to travel internationally  10-15% of the time.


Your Benefits

  • Profit-Sharing and Employee Participation
  • Company Health Insurance
  • Time Savings Account, Company Savings Plan, and PERCO (French retirement savings plan)
  • Inter-Company Daycare
  • Concierge Services (ironing, personal services)
  • Relocation Assistance for employees and their immediate families
  • On-Site Parking
  • Company Cafeteria
  • Employee Committee and Sports Associations


Job Segment: Technical Support, Performance Management, Electrical, Agricultural, Hydraulics, Technology, Human Resources, Engineering, Agriculture

Apply now »