Technical Support After Sales Massey Ferguson

Do you want to help solve the world's most pressing challenges? Feeding the world's growing population and slowing climate change are two of the world's greatest challenges. AGCO is a part of the solution! Join us to make your contribution.

Within the Customer Support department and reporting to the Customer Support Supervisor, you will provide Level 2 technical support for the Massey Ferguson brand.

Your Impact

• Responsible for handling inquiries related to product failure diagnostics, performance, and more for the European market (including technical cases on Salesforce, and phone contact).
• Develop PPR items (Technical Issues Reports) to aid the Product Performance team in identifying product issues while maintaining or improving product performance, reliability, quality, and customer satisfaction.
• Travel to various countries or dealers as needed to understand and assist in problem-solving.
• Provide insights on highly technical warranty claims.           

Your Experience and Qualifications

• With a minimum education of a 2-year degree (such as BTS GDEA / agricultural equipment), you have solid technical skills in several areas (electronics, electrical, hydraulics, mechanics, etc.).
• Ideally, you have some technical experience with agricultural machinery
• Open-minded, good communication skills, and solution-oriented approach.
• You have a good level of English (both written and spoken) to operate in an international environment.
• Able to travel internationally  10-15% of the time.

Your Benefits

• Profit-Sharing and Employee Participation
• Company Health Insurance
• Time Savings Account, Company Savings Plan, and PERCO (French retirement savings plan)
• Inter-Company Daycare
• Concierge Services (ironing, personal services)
• Relocation Assistance for employees and their immediate families
• On-Site Parking
• Company Cafeteria
• Employee Committee and Sports Associations