Global Warranty Recovery Analyst

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AGCO is looking to hire candidates for the position of Global Warranty Recovery Analyst.

The primary focus of this position is the administration for the operational aspects of the Warranty Recovery enterprise relating to all functions which support the Commercial Recovery teams engaging in Warranty Recovery. 

The incumbent will be performing the end to end engagement with suppliers regarding all activities associated with Supplier Warranty Claim administration based on a globally designated commodity.  Specifically included but not limited to all the aspects of Supplier Claim creation and the life cycle of respective claims to final closure between AGCO and Supplier concluding with payment receipt reconciliation. 

This position will utilize a suite of global warranty tools / systems to engage with suppliers for warranty recovery and provide concise reporting and data to the aligned warranty recovery commercial teams.  This position will be instrumental in adhering to global processes across the Warranty Recovery regime to ensure a consistency to all dimensions of Warranty Recovery between Tools, Activity and Reporting with an end goal of optimizing and increasing warranty recovery by ensuring an efficient operational enterprise to support the Commercial regime of the Global Warranty Recovery team. 

The Recovery Analyst will collaborate with a respective Commercial Recovery Team for alignment and direction of specific actions, tasks and criteria for designated suppliers inclusive of strategy, escalation, reporting, KPI metrics regarding tactical activities specific to functional efficiency (turn time).   

Your Impact

I. Warranty Recovery System Work Queue Management

• Review, batch, and submit warranty recovery claims to suppliers. 
• Ensure batch processes are functioning properly and supplier receives communications.
• Review supplier responses received in system, via email, or other method of correspondence.
• Investigate as necessary and respond to supplier requests for more information.
• Manage supplier claim processing life cycle from claim generation to claim closure within an efficient turn time.
• Maintain supplier response in recovery system on behalf of supplier utilizing various non-system supplier communications.
• Address non-responsive suppliers by understanding issues, providing follow-up communication, and work with management to attain an agreeable solution.
• Pro-actively review for data exceptions; dealer claims which did not generate supplier claims.
• Set-up of escalation rules in warranty recovery system to assist in work flow and automation.
• Maintain learning rules in APEX based on feedback from suppliers and commercial team.
• Accountable for aging claim transactions and approved claims with open cash receipts.

II. Payment Receipt Administration

• Receipt and posting of credit/debit notes to warranty recovery system at claim level.
• Pursue supplier via email or phone when recovery claims are approved but not yet paid.
• Reconcile cash receipts posted to recovery system, global reporting application, and regional finance.
• Work with accounting when necessary to communicate receipts or resolve discrepancies.

III. Engage with Warranty Recovery Commercial Team

• Provide supporting information to commercial lead for assigned commodity supplier negotiations.
• Provide detailed case study for problematic/non-responsive suppliers as an escalation point

Your Experience and Qualifications

• Minimum relevant 3+years experience.
• 3 years experience in Durable Goods, Heavy Equipment and / or Agriculture industry
• 2 years experience in Supply Chain Practices and / or Commercial Negotiations
• Experience in successfully interfacing within a large Global enterprise across multiple support sites and functions
• Strong business acumen
• High competency in electronic business systems and tools
• Persistence to follow tasks to completion
• Robust Customer Service
• Problem Solving Skills - Dismissal from Suppliers to adjudicate Supplier Warranty Claims consistent with business expectations: Timing, use of UNITY portal, unresponsive, Warranty System functionality proves to have inefficiencies that require creative alternatives, Balance multiple tasks and urgencies dependent on Commercial team challenges

Your Benefits

• GLOBAL DIVERSITY – Diversity means many things to us, different brands, cultures, nationalities, genders, generations – even variety in our roles. You make us unique!
• ENTERPRISING SPIRIT- Every role adds value. We're committed to helping you develop and grow to realize your potential.
• POSITIVE IMPACT – Make it personal and help us feed the world.
• INNOVATIVE TECHNOLOGIES - You can combine your love for technology with manufacturing excellence – and work alongside teams of people worldwide who share your enthusiasm.
• MAKE THE MOST OF YOU – Benefits include health care and wellness plans and flexible and virtual work option……….

We value inclusion and recognize the innovation a diverse workforce delivers to our farmers. Through our recruitment efforts, we are committed to building a team that includes a variety of experiences, backgrounds, cultures and perspectives.

Join us as we bring agriculture into the future and apply now!

Please note that this job posting is not designed to cover or contain a comprehensive listing of all required activities, duties, responsibilities, or benefits and may change at any time with or without notice.

AGCO is proud to be an Equal Opportunity Employer