Service Delivery Manager - Talent Acquisition and Learning & Development

Not everyone can claim to feed the world, but it is part of our every day. Behind everything we do for our farmers, there is one AGCO team making it happen. We are proud to put our curiosity to work, building a better and more sustainable world. Join our extraordinary team today! 

The Service Delivery Manager (Talent Acquisition and Learning & Development) is accountable for the end-to-end operational delivery, governance, and continuous improvement of recruiting and learning services. The role ensures efficient hiring-lifecycle execution, learning administration, candidate and learner experience, vendor performance, process governance, data quality, and compliance through a retained-outsourced operating model. 

Your Impact: 

• End-to-End Service Ownership: Own operational delivery across Talent Acquisition processes from requisition initiation through pre-boarding handoff, and across Learning & Development administration from learning request and offering setup through enrollment, completion, and reporting. Ensure recruiting and learning services meet agreed service levels, quality standards, compliance requirements, and business expectations. Maintain accountability for service outcomes and consistent candidate, hiring manager, learner, and people-manager experience. 

• Vendor & Contract Management: Manage Recruitment Process Outsourcing (RPO), sourcing, assessment, background screening, learning-content, training-delivery, and learning-platform service providers. Monitor SLA performance and contractual obligations. Lead regular vendor governance reviews. 

• Talent Acquisition and Learning Operations Excellence: Ensure timely execution of requisition administration, candidate workflows, learning-event setup, enrollment, attendance, completion, and learning-record activities. Monitor recruiting and learning process compliance, data integrity, and operational controls. Support hiring-demand fulfillment and operational delivery of mandatory, functional, leadership, and employee-development learning. 

• Governance, Risk & Compliance: Ensure compliance with employment, recruitment, learning, accessibility, data privacy, and company-policy requirements. Manage escalations relating to candidate, hiring manager, learner, trainer, and people-manager experience. Conduct root cause analysis on service performance issues. 

• Financial Management: Review recruiting and learning operational expenditures and vendor invoices. Monitor recruiting and learning-related cost drivers, including agency, screening, content, facilitation, and platform-services spend. Identify opportunities for spend optimization. 

• Continuous Improvement & Transformation: Drive process efficiency and automation initiatives. Improve recruiter, hiring manager, candidate, learner, trainer, and people-manager experience. Support implementation and adoption of recruitment and learning technologies. 

• Stakeholder Collaboration: Partner with Talent Acquisition and Learning & Development Centers of Excellence, HR Business Partners, Hiring Managers, People Managers, HRIS, and Compliance. Provide recruiting and learning operations insights, capacity views, compliance reporting, and service-performance recommendations. Coordinate service improvements across recruiting teams. 

Your Experience and Qualification: 

• Bachelor's degree in HR, Business, Operations, or related field 

• 5-8 years of relevant experience in recruiting operations, learning operations, HR shared services, RPO, LMS, or outsourced service environments 

• Experience with Applicant Tracking Systems (ATS) and Learning Management Systems (LMS) 

• Knowledge of recruitment, learning administration, mandatory-training, and related compliance requirements 

• Global recruiting operations experience preferred 

Your Benefits:  

India: 

• GLOBAL DIVERSITY – Diversity means many things to us, different brands, cultures, nationalities, genders, generations – even variety in our roles. You make us unique!  

• ENTERPRISING SPIRIT- Every role adds value. We're committed to helping you develop and grow to realize your potential.  

• POSITIVE IMPACT – Make it personal and help us feed the world.  

• INNOVATIVE TECHNOLOGIES - You can combine your love for technology with manufacturing excellence – and work alongside teams of people worldwide who share your enthusiasm.  

• MAKE THE MOST OF YOU – Benefits include health care and wellness plans and flexible and virtual work options. 

Hungary: 

• Attractive, fair remuneration including participation in our bonus scheme and reimbursement of commuting expenses  

• Cafeteria system with additional elements you can pick from    
  Balance of work, family, and free time due to flexible working opportunity and the possibility of hybrid/remote work including home office monetary allowance   

• Private health insurance, dental services, and compensation for the purchase of computer monitor glasses  

• Employee Assistance Program including professional counselling, webinars, sports challenges, and newsletters  

• Development opportunities including monthly trainings held by the local training team and teacher guided language classes   

Your Workplace: 

India :

This role follows AGCO’s onsite work model, with employees primarily working from an AGCO location for a minimum of 3 days per week to support collaboration and teamwork.