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Sr. Manager, HR Functional Lead, Enterprise Business Services

Date:  May 9, 2024

Bengaluru, KA, IN

Workplace Type:  Hybrid/Remote

Do you want to help solve the world's most pressing challenges? Feeding the world's growing population and slowing climate change are two of the world's greatest challenges. AGCO is a part of the solution! Join us to make your contribution.


AGCO is looking to hire candidates for the position of Sr. Manager, HR Functional Lead, Enterprise Business Services.


The HR functional service delivery team leader plays a key role in delivering high-quality services to internal stakeholders. The leader is a skilled HR professional with expertise in HR Shared Service Delivery implementation and excellence.


Your Impact

    Optimize the Delivery of Services

  • Manages the end-to-end delivery of (transactional) services
  • Ensures that service level agreements (SLAs) and key performance indicators (KPIs) are met, while continuously striving for service excellence
  • Monitors service quality, analyzes performance metrics, and approves process improvements to enhance efficiency and effectiveness
  • Evaluates existing workflows, eliminates redundancies, and assists in implementation of best practices to improve productivity and reduce costs
  • Drives continuous improvement initiatives within transactional services and services as a SME to the continuous improvement team
  • Ensures compliance with internal policies as well as relevant laws and regulations
  • Collaborates with internal audit, legal, and compliance teams to address any compliance or risk-related issues
  • Conduct quality checks on deliverables to ensure accuracy and compliance with relevant standards
  • Participates in quality assurance initiatives to continuously improve service quality

  Lead, Manage, and Develop Team & Manage Stakeholders

  • Manages a team of (transactional) service professionals, including managers, supervisors, and subject matter experts
  • Ensures adequate staffing, manage performance, and provide training to enhance skills and capabilities
  • Provides leadership, guidance, and support to the team, fostering a positive work culture and promoting employee engagement and development
  • Collaborates with business leaders, functional heads, and EBS customers to understand transactional service requirements
  • Actively engages stakeholders, address their concerns, and proactively communicate service updates and improvement
  • Collaborate with cross-functional teams within the EBS organization and other business units
  • Communicates effectively with internal stakeholders to understand their needs and expectations
  • Provides timely updates on service delivery status and address inquiries or concerns


  • Stakeholder Management
  • Communication Skills
  • Problem-Solving Skills
  • Project Management
  • Functional expertise
  • Analytical thinking
  • Automation Implementation
  • Leading and Managing People:
  • Effectiveness of Day-to-Day Operations
  • Financial Stewardship and Demonstrating Value Creation
  • Continuous Improvement


Your Experience and Qualifications

  • Master’s degree in Business, Finance, Engineering (or related field), an MBA or related advanced degree is preferred.
  • Significant experience within a international and global business services organization (9-14years of experience)
  • Strong understanding of business processes, service level management & new capabilities.
  • Excellent communication and stakeholder management skills.
  • Strong analytical and problem-solving abilities.


Your Benefits

  • GLOBAL DIVERSITY – Diversity means many things to us, different brands, cultures, nationalities, genders, generations – even variety in our roles. You make us unique!
  • ENTERPRISING SPIRIT- Every role adds value. We're committed to helping you develop and grow to realize your potential.
  • POSITIVE IMPACT – Make it personal and help us feed the world.
  • INNOVATIVE TECHNOLOGIES - You can combine your love for technology with manufacturing excellence – and work alongside teams of people worldwide who share your enthusiasm.
  • MAKE THE MOST OF YOU – Benefits include health care and wellness plans and flexible and virtual work option……….


We value inclusion and recognize the innovation a diverse workforce delivers to our farmers. Through our recruitment efforts, we are committed to building a team that includes a variety of experiences, backgrounds, cultures and perspectives.


Join us as we bring agriculture into the future and apply now!


Please note that this job posting is not designed to cover or contain a comprehensive listing of all required activities, duties, responsibilities, or benefits and may change at any time with or without notice.


AGCO is proud to be an Equal Opportunity Employer.

Job Segment: HR Manager, QA, Quality Assurance, Internal Audit, MBA, Human Resources, Quality, Technology, Finance, Management

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