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Sr. Manager Customer Data Analytics

Date:  Dec 8, 2023

Bengaluru, KA, IN

Workplace Type:  Hybrid/Remote

Do you want to help solve the world's most pressing challenges? Feeding the world's growing population and slowing climate change are two of the world's greatest challenges. AGCO is a part of the solution! Join us to make your contribution.


Join one of the world leaders in global agriculture engineering Technology. AGCO's consistent efforts to deliver smart farming solutions leveraging technology and engineering prowess has helped create innovative global platforms like Precision AG Technologies.

In Support of AGCO's Farmer First purpose and clear intent of developing innovative technological solutions, we are opening a new digital capability centre located in Bengaluru, India,

The centre would focus on augmenting AGCO's global IT and Digital capability and investment in high-quality technology, innovation, and R&D talent.

The teams will be an integral part of AGCO's global ecosystem. They will work as part of a global cross-function and cross-cultural team, working together to deliver AGCO's purpose to provide Farmer-focused solutions to sustainably feed our world​​ and our vision to be the Trusted partner for industry-leading, smart farming solutions​.

"So if you are interested in working for a diverse organization that provides global opportunities, has a vision and purpose to help solve one of the biggest problems of our time and who is on the forefront of innovation, please apply today!"’


AGCO is looking to hire candidates for the position of Director, Customer Data & Analytics.

The Customer Data & Analytics Lead will drive customer centricity across AGCO’s global customer data analytics through highly impactful, innovative visualizations of CX data, analytics and metrics. This role will define and own the critically important customer data strategy in conjunction with AGCO Strategy & Transformation Data & Analytics Strategy, establishing business data requirements and determining with the brands how that data is acquired and shared across AGCO for marketing purposes in a region. This data will then be used for the creation of insights in customer and NPS analytics which will better help AGCO understand and serve our customers.

Enabling the quality and volume of AGCO’s customer data and insights for analytics and the execution of customer focused analytics as managed by this role will determine the effectiveness of AGCO’s Strategy and differentiation from competition.

This position will be responsible for building a robust process for capturing customer data and defining use cases and growing analytics maturity in the customer data area as well as the ongoing management of this data & analytics focus globally including management of a team who provide data services and analytics insights. The Customer Data & Analytics Lead will work closely with cross-functional business groups, IT, legal and the AGCO analytics hub to ensure an improved customer experience, relevant personal and timely insights, and a more efficient AGCO business by leveraging data and analytics while remaining within the parameters set by GDPR and other legal requirements. The Incumbent will directly supervise, develop and architect go-forward AGCO customer data & analytics use case development and execution under the direction of the Customer Experience Director to continually raise the standards of AGCO customer care resulting in a customer and dealer experience that significantly differentiates AGCO from its competitors. This role will also help use in our data and analytics maturity as we increasingly leverage big data and AI capabilities to execute prescriptive and predictive use cases.

The incumbent is typically a candidate with a background in data science or a related field with proven leadership skills understanding business needs and able to recommend and initiate analytics of customer / market behavior from the integration of multiple sources of data and information to yield improved CX and business growth.



Your Impact

  • Define and own the global customer data strategy and key analytics use cases in conjunction with S&T.
  • Determines data acquisition strategy and drives a compliant approach by region.
  • Build dealer data integration strategy in conjunction with S&T and align with other data domains.
  • Determine together with the brands how data is shared across brands for marketing purposes in a region and how analytics insights are implemented for making better customer and business decisions.
  • Install data quality process and standards metrics.
  • Determine data quality improvement areas and action.
  • Identify, prioritize and execute customer analytics use cases.
  • Work across the P&L teams, IT, and other business functions and build a set of data and analytics requirements from internal digital, marketing, sales, IT and external partners, such as dealers to yield improved CX and business growth.
  • Build global customer analytics strategy and approach to manage a onetime customer needs segmentation and ongoing review of this segmentation plus proactively drive cx and growth improvements.  Present insights to senior staff in various functions.
  • Build and manage a process to collect and prioritize CX use case requests for analytics.
  • Build a sound communication and change management approach to implement use case outcomes and insights to deliver the value of customer data and analytics insights globally.
  • Develop a highly impactful, innovative way to visualize and communicate CX data, metrics and analytics insights in all AGCO sites easily understood by all levels – including CEO and execute management CX analytics requirements.
  • Ensure a fast-moving challenging environment for team members to retain and attract the best talent.
  • Change agent to drive data and analytics driven decision making.



Your Experience and Qualifications

  • Years of experience relevant to this position – 9-12 years.
  • Minimum level of education – Master’s Degree.
  • Understanding and/or Proficiency in two or more languages/programs: Python and/or R, SQL (Preferred), SAS, Spark, etc.
  • Understanding of data science and data governance principles and proficiency level in leading data and reporting output.
  • Industry background are required in relevant field.
  • Strong cross-functional thinking and communication skills are the other key attributes needed.
  • Proficiency level in managing and translating analytics requirements and collaborative work style.
  • Competencies - Strong leadership skills (9 direct reports in different locations), business acumen, good communication at all levels of the organization, Customer first culture, Team player, problem solving, strategic thinker, drives change, structured, process oriented.
  • Coaching and Developing, Compelling Communication, Driving Execution, Strategic Influence and Planning, Facilitating Change, Business Data and Analytics, Data Science
  • All CX related KPI’s such as NPS in brands, regions and global, MOT improvements, AGCO Business growth, Market share improvement, data quality metrics.



Your Benefits

GLOBAL DIVERSITY – Diversity means many things to us, different brands, cultures, nationalities, genders, generations – even variety in our roles. You make us unique!

ENTERPRISING SPIRIT- Every role adds value. We're committed to helping you develop and grow to realize your potential.

POSITIVE IMPACT – Make it personal and help us feed the world.

INNOVATIVE TECHNOLOGIES - You can combine your love for technology with manufacturing excellence – and work alongside teams of people worldwide who share your enthusiasm.

MAKE THE MOST OF YOU – Benefits include health care and wellness plans and flexible and virtual work option……….



We value inclusion and recognize the innovation a diverse workforce delivers to our farmers. Through our recruitment efforts, we are committed to building a team that includes a variety of experiences, backgrounds, cultures and perspectives.


Join us as we bring agriculture into the future and apply now!


Please note that this job posting is not designed to cover or contain a comprehensive listing of all required activities, duties, responsibilities, or benefits and may change at any time with or without notice.


AGCO is proud to be an Equal Opportunity Employer

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