Technical Service Specialist, Digital Farming Solutions

Do you want to help solve the world's most pressing challenges? Feeding the world's growing population and slowing climate change are two of the world's greatest challenges. AGCO is a part of the solution! Join us to make your contribution.

AGCO is looking to hire candidates for the position of Technical Service Specialist, Digital Farming Solutions.

The Technical Service Specialist is responsible for the adoption and assistance of AGCO Digital Farming Solutions to AGCO customers and dealers, which includes assisting the user with any technical or operational queries related to the AGCO Digital Farming Products, which includes (but not limited to) Task Management, Data Management, Field Management Solutions. The Specialist will be the expert of the Digital Farming Products and will be responsible for increasing adoption of AGCO’s Digital Products. Responsibilities include trouble-shooting and diagnostics for all product issues and then communication in the forms of tele-service, web communication, publications, dealer training (as required). The specialist The Specialist is expected to be a recognized product expert on their assigned product(s).

Your Impact

• Act as The Subject Matter Expert for Digital Farming Products
• Assist AGCO customers and dealers in adoption and/or troubleshooting of any technical and/or operational queries.
• Work during assigned working hours (business hours and/or afterhours)
• Collaborate with Product Health Team and Product Development Team to identify top field issues affecting customers to drive them to resolution
• Assist back-office team in solving complex customer problems by engaging cross functional AGCO teams
• Develop and maintain knowledge management to assist other specialist in quick problem resolution
• Participate in Global Issue Resolution Meetings to update AGCO dealers and field staff on current product problems and provide valuable input on emerging issues that customers may face
• Participate in pilot projects to support new product launches
• On certain occasions, perform site visits, occasional dealer and customer visits, as project requires
• Drive NPS (Net Promoter Score) survey feedback findings to resolution to ensure that negative customer feedback is addressed

Your Experience and Qualifications

• Bachelor’s degree in Engineering
• Must have 5 to 8 years of experience supporting customers in B2B2C format
• Must have experience and working knowledge of Global Farming Practices and Agronomy
• Agile Product Owner Certification from certified body
• 2+ years of experience working with JIRA and/or Azur DevOps
• Ability to negotiate and work with diverse cross functional teams to drive business deliverables
• Excellent communication skills (both written and verbal) – English

Preferred Qualifications

• Experience supporting Offshore customers
• Experience working in heavy machinery segment – Auto, On and Off Highway Machinery
• Experience working in Agriculture Industry

Your Benefits

• GLOBAL DIVERSITY – Diversity means many things to us, different brands, cultures, nationalities, genders, generations – even variety in our roles. You make us unique!
• ENTERPRISING SPIRIT- Every role adds value. We're committed to helping you develop and grow to realize your potential.
• POSITIVE IMPACT – Make it personal and help us feed the world.
• INNOVATIVE TECHNOLOGIES - You can combine your love for technology with manufacturing excellence – and work alongside teams of people worldwide who share your enthusiasm.
• MAKE THE MOST OF YOU – Benefits include health care and wellness plans and flexible and virtual work option……….

Your Workplace

AGCO is Great Place to Work Certified and has been recognized for delivering exceptional employee experience and a positive workplace culture.  We value inclusion and recognize the innovation a diverse workforce delivers to our farmers. Through our recruiting, we are committed to building a team that includes a variety of experiences, backgrounds, cultures and perspectives.

We value inclusion and recognize the innovation a diverse workforce delivers to our farmers. Through our recruitment efforts, we are committed to building a team that includes a variety of experiences, backgrounds, cultures and perspectives.

Join us as we bring agriculture into the future and apply now!

Please note that this job posting is not designed to cover or contain a comprehensive listing of all required activities, duties, responsibilities, or benefits and may change at any time with or without notice.

AGCO is proud to be an Equal Opportunity Employer