Warranty Specialist

Do you want to help solve the world's most pressing challenges? Feeding the world's growing population and slowing climate change are two of the world's greatest challenges. AGCO is a part of the solution! Join us to make your contribution.

AGCO is looking to hire candidates for the position of Warranty Specialist.

The purpose and scope of this position is to assist in the administration of warranty processing procedures, warranty registration process, and warranty claim assessment for AGCO Dealers across assigned regions (Europe, Asia Pacific, North America and South America). In all cases, warranty administration must be done according to the Policies and Procedures in the applicable region, as established by AGCO. Claim assessment includes responsibility for the processing of claims within the AGCO Warranty systems, based on established procedures and guidelines. Disputes or appeals on claim levels or claim anomaly clarification are handled with the Dealer in line with the published AGCO Warranty Terms and Conditions and AGCO Warranty Policy for the region. The position will also provide Dealer assistance, and superior customer service to any warranty related inquiry. In addition, this position will provide warranty administration and warranty related inquiry assistance to internal AGCO departments such as: Field Aftersales, Technical Support, Supplier Recovery, Marketing, Extended Service or Maintenance package suppliers and Corporate Accounting. In addition, this position will provide process support to the global warranty team as assigned.  

Your Impact

• You will process warranty claims for AGCO products from global dealer distributors within the designated warranty claim cycle time
• Manage warranty claims by verifying and validating the details and eligibility against AGCO's warranty terms
• Work closely with the internal customer service team and cross-functional teams to address and resolve any escalated warranty concerns
• Collaborate with the field technical team to understand product issues and determine claim validity
• Stay updated on AGCO's warranty policy and procedure changes and ensure compliance.
• Identify opportunities to improve the warranty claims process and enhance customer satisfaction
• Manage to provide professional customer service to internal and external stakeholders. Administer warranty systems, including managing labor rates and transferring warranty or customer information
• Provide dealers and distributors support by communicating with them to resolve warranty-related inquiries and issues. Solve their warranty claim-specific, policy, or system-related issues, and other warranty-related questions through the global Salesforce case management system
• Verify warranty registration applications and manage machine transfer requests from customers to customers, dealers to dealers, or country to country
• Stays informed of all product support programs and technical service bulletins
• Perform other duties and tasks as assigned

Specific analysis tasks as assigned:

• Specific reporting tasks as assigned
• Audit support as assigned
• Other general warranty duties as assigned

Your Experience and Qualifications

• Bachelor’s Degree in any discipline - (Engineering / Agricultural Engineering - will be preferred but not mandatory
• Experience - 4-6 years relevant experience in Auto, Off Highway - Agriculture and Construction equipment and working in a B2B, B2C or OEM - Dealer / Distributor-Dealer / Customer industry 
• Software skills - Salesforce, CRM, Warranty administration systems, Outlook, Excel and PowerPoint, basics of tableau
• Good knowledge and ability to read and understand Product Support Programs, product specifications, technical manuals, and parts manuals. Familiarity with machine components and their functions
• Able to analyze machine component failures and demonstrate a good understanding of root cause analysis
• Excellent written and oral communication skills in English
• Analyze data to identify trends and areas for improvement

Your Benefits

• GLOBAL DIVERSITY – Diversity means many things to us, different brands, cultures, nationalities, genders, generations – even variety in our roles. You make us unique!
• ENTERPRISING SPIRIT- Every role adds value. We're committed to helping you develop and grow to realize your potential.
• POSITIVE IMPACT – Make it personal and help us feed the world.
• INNOVATIVE TECHNOLOGIES - You can combine your love for technology with manufacturing excellence – and work alongside teams of people worldwide who share your enthusiasm.
• MAKE THE MOST OF YOU – Benefits include health care and wellness plans and flexible and virtual work option……….

We value inclusion and recognize the innovation a diverse workforce delivers to our farmers. Through our recruitment efforts, we are committed to building a team that includes a variety of experiences, backgrounds, cultures and perspectives.

Join us as we bring agriculture into the future and apply now!

Please note that this job posting is not designed to cover or contain a comprehensive listing of all required activities, duties, responsibilities, or benefits and may change at any time with or without notice.

AGCO is proud to be an Equal Opportunity Employer