Field Quality Specialist

The Field Quality Specialist will  be the person in charge to follow up the resolution of the issue raised form the Field, collecting information from technical cases, warranty claims and transfer into the Factory quality and collaborating with all the other teams ( Manufacturing Engineering, Build quality, manufacturing, Design Engineering, Customer support). He/she will get in contact with Supplier if need for issue resolution, especially for topic related to Product Problem Resolution (PPR). He/she will have the responsibility to ensure that the feedback from factory to the Customer support is given in timely manner, interacting with the different stakeholders.   

Your Impact: 

• Product Problem Resolution (PPR) Support: Responsible for supporting the Issue resolution inside the factory. The incumbent will bring the information to the production line/ manufacturing Eng. / Eng., make the investigation to help the root cause identification, and will collect the information and share with the stakeholders.  

• Warranty claims analysis and actions follow up: Responsible for monitor the claims submitted by dealers. Investigate and take actions into factory for the fast issue resolution  

• Factory Communication: Communicate the issue from the field (claims & concern form the field) to the Factory and ensure that the solution feedback is routed to the Product Customer support. 

Your Experience and Qualifications: 

Note: Please submit your application/CV in English.   

• Nice to have minimum of 1-2 years’ experience in quality environment  

• Experience with mobile equipment (such as agricultural, construction or forestry equipment; on/off-road trucks; or, automobiles)  

• Knowledgeable of Industrial Process and technology  

• Experience on Problem solving methods  

• English/Italian Speaker 

Your Benefits: 

• Attractive, fair remuneration including participation in our bonus scheme 

• Balance of work, family and free time due to flexible working time 

• Private health insurance with partial coverage of medical expenses 

• Canteen with meal allowance 

Compensation: 

• Applicable salary range: € 22,000 – €52,000 gross annual salary 

• The compensation range specified in this job posting represents an indicative range for the role. Final remuneration will be defined based on the selected candidate’s experience, skills, and qualifications, in compliance with applicable EU pay transparency and pay equity regulations. 

Your Workplace: 

You will work in 4 days Onsite from our Breganze site and 1 day Work from home. 

We value inclusion and recognize the innovation a diverse workforce delivers to our farmers. Through our recruitment efforts, we are committed to building a team that includes a variety of experiences, backgrounds, cultures and perspectives. 

Join us as we bring agriculture into the future and apply now!