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Date: Jan 13, 2018

Location: Breganze, VI, IT

Company: AGCO

Job Summary

Technical Support Specialist role is dedicated to provide  2nd level field/office based technical support to ASM, FST and dealers, feeding the factory and sharing the product information and the product evolution through regular staff meeting.

 

Job Responsability

- To provide 2nd level office/field based technical support as part of the core Technical Support Team
- To take an active part in the Technical support group whilst territory based (telephone and SF responsibilities)
- To assist and monitor technical issue resolution provided by the dealer network and AGCO personnel in the EME country.
- To provide an interface between  AGCO personnel in the EME country and factory
- To provide technical subject expert knowledge for dealer standards, i.e. training and tooling needs. 
- To ensure that all AGCO core or branded products are supported technically with superior customer service.
- To conduct technical training, if required
- Drive the completion of new machine end of harvest inspections.
- To participate to the product concern resolution (PCR) process

 

Qualifications

- A comprehensive technical knowledge mechanical/electrical system

- Seniority 2/5 years

- Technical high school
- Knowledge of service/parts management methods
- Good knowledge of mechanized agriculture and land preparation techniques
- Good interpersonal skills
- Commercial awareness
- Good understanding of the farm machinery dealer network
- High level PC expertise
- Ability to communicate at all levels

- Fluent in English, both orally and in writing, additional languages would be an advantage.

- Ability to work in team with high quality level and must have excellent analytical skills as well as a pragmatic approach to solving problems onsite under difficult circumstances.

- Communication skills as well as flair for dealer relations and customer oriented menthality.

- Previous experience on product supports on hight tecnology agricultural machinery would be one advantage.

- Percentage of travel required 25%

 


Job Segment: Agricultural, Electrical, Technical Support, Agriculture, Engineering, Technology

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