Customer Experience Program Manager

Not everyone can claim to feed the world, but it is part of our every day. Behind everything we do for our farmers, there is one AGCO team making it happen. We are proud to put our curiosity to work, building a better and more sustainable world. Join our extraordinary team today! 

AGCO is hiring a Customer Experience (CX) Measurement & Inner Loop Program Manager to accelerate the automation and digitalization of our global CX survey ecosystem, manage Qualtrics survey operations, and lead the development and regional roll-out of NPS Inner Loop program. 

As a part of the CX Measurements team, this role collaborates closely with CX colleagues, and Digital Product owners  to ensure reliable, scalable delivery of survey automation and Inner Loop management - from automated survey triggering to Inner Loop case follow-up process closure. 

Your Impact: 

• Oversee end‑to‑end automation of AGCO’s CX survey ecosystem, including definition of business requirements, survey triggering logic, business rules, data flows, and validation of development with Digital Product teams. 

• Qualtrics Platform Ownership: Act as the global Qualtrics owner, managing daily operations, platform governance, data quality, reporting, user support, vendor coordination, and continuous optimization of survey processes. 

• Inner Loop Program Management: Manage the full lifecycle of the CX Inner Loop program—scope, requirements, integrations, training, launch, KPIs, and ongoing improvements—ensuring strong business and technical alignment. 

• Regional Rollout & Change Management: Drive global rollout of Inner Loop tools and automated survey processes; ensure technical readiness, process consistency, stakeholder alignment, and deliver training for internal and dealer users. 

• Cross‑Functional Leadership & IT Collaboration: Serve as the bridge between CX leadership, markets, IT/Data teams, and Outer Loop; manage execution, risks, dependencies, and testing across survey automation and Inner Loop programs. 

Your Experience and Qualification: 

• Education & Experience: University degree  with 7+ years in market research, customer insights, CX, customer support, or call‑center leadership. 

• Qualtrics Expertise: 3+ years of hands‑on Qualtrics experience (surveys, workflows, integrations, admin); expert‑level certification (CoreXM/XM Scientist) strongly preferred. 

• CX & Technical Skills: Experience with CX Inner Loop or support center management strongly preferred; strong project management and ability to translate business requirements into IT deliverables with solid understanding of system integrations and data flows (no coding required). Salesforce user experience preferred 

• Tools & Collaboration:  strong communication and stakeholder‑management skills, with the ability to work cross‑functionally across global teams. 

• Working Style: Highly organized, detail‑oriented, proactive, and comfortable managing multiple initiatives; entrepreneurial problem-solving mindset; fluent in English. 

Your Benefits: 

• Attractive, fair remuneration including participation in our bonus scheme and reimbursement of commuting expenses  

• Cafeteria system with additional elements you can pick from    
  Balance of work, family, and free time due to flexible working opportunity and the possibility of hybrid work including home office monetary allowance   

• Private health insurance, dental services, and compensation for the purchase of computer monitor glasses  

• Employee Assistance Program including professional counselling, webinars, sports challenges, and newsletters  

• Development opportunities including monthly trainings held by the local training team and teacher guided language classes    

Your Workplace: 

AGCO Shared Service Center (SSC) is located at Office Garden in the 11th district, in one of the most dynamically developing areas of Budapest providing global support to all AGCO global factories and sites in Finance, HR, IT, Purchasing, Customer Experience and Engineering functions. The office is easily accessible by car and public transport. Restaurants, cafés, and shopping centers are also located around the office. 

We value inclusion and recognize the innovation a diverse workforce delivers to our farmers. Through our recruitment efforts, we are committed to building a team that includes a variety of experiences, backgrounds, cultures, and perspectives. 

Join our extraordinary team today and apply now!