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IT Operations Trainee

Date: Sep 11, 2022

Location: Budapest, Central Hungary (Közép-Magyarország), HU

Company: AGCO

IT Operations Trainee

 

JOB SUMMARY

This position is responsible for working with a Senior 24/7 Ops IT Operator or 24/7 Ops IT Operator to support a portfolio of IT Operation related tasks such as: Daily, Weekly and Monthly computer schedules, Systems and Infrastrucure Monitoring, Data backups, Out of working hours IT Service Desk support, Back-office tasks. This role is responsible for ensuring that the batch schedule is completed on time and a smooth hand over is made between the shifts.

 

RESPONSIBILITIES

  • Monitor critical IT systems and enviroments and ensures their availability. If there are any issues these are escalated to the relevant support group or vendor in a timely manner
  • Monitor the Global infrastructure as Servers, DCs, LAN/WAN to detect any issues and ensure a timely resolution
  • Monitor and react to SAP Redwood job and schedule failures
  • Provide problem resolution/escalation for all issue impacting the batch schedule, overall systems operation of the infrastructure
  • Management of operations tasks to achieve a timely completion of all activities and a smooth handover to the next shift
  • Provide IT Service Desk support: back office tasks and out of hours calls and tickets
  • Monitoring of the UK Data Centre environmental to ensure the smooth operation of the facility

Key Performance Indicators

  •  • Quality check – Alert Response time, Ticket documentation, Procedure follow

 

REQUIREMENTS

Minimum Qualifications Required

  • General IT knowledge
  • Fluent in English (written and spoken)
  • Basic knowledge of the schedules and scheduling systems across the many systems and platforms
  • Basic knowledge of the IT Service Desk systems and  procedures
  • A working knowledge of Windows Systems and LAN/WAN Infrastructure
  • A Good knowledge of the Help Desk system and procedures
  • Routine Problem Solving skills - Requires the ability to make judgements based on practice and previous experience.
  • Able to work at least 20 hours weekly
  • Active student status at a Hungarian University for at least 1 year

 

Salary: gross 2300 HUF/hour


Job Segment: Operations Manager, Service Desk, Data Center, Help Desk, Information Technology, Operations, Customer Service, Technology