Precision Planting Product Support Specialist Job
Date: Feb 14, 2021
Location: Budapest, Central Hungary (Közép-Magyarország), HU
Company: AGCO
Precision Planting Product Support Specialist (Hungary)
Position Overview:
The Product Support Specialist is responsible for providing advanced technical support to our dealers and customers. In collaboration with R&D, they also are involved with the go-to-market process of our new products. They also lead dealer training, assist at trade shows, and help create Precision Planting publications.
Primary Responsibilities:
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Field calls from growers and dealers on technical support questions during office hours as well as an after-hours rotation. These calls will include support requests for such things as installation, in-field operation, and in-field break-downs.
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Respond to inquiries and call-back requests placed on the on-line ticket system during office hours as well as during the after-hours rotation.
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Make on-site service calls when an issue has progressed past the abilities of the local dealer and remote support is no longer an acceptable option.
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Communicate issues and future needs to the R&D team for current and future products.
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In collaboration with R&D, being actively involved with the go-to-market process for some of our new products helping to ensure a successful product launch.
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Generate and edit content for technical publications including operator and installation manuals, technical and service bulletins, knowledge base articles, and product instructions.
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Lead breakout sessions of both introductory and advanced level dealer training.
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Lead breakout sessions during Precision Planting conferences.
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Set-up, tear-down, and staffing of show booths at various regional and national trade shows.
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Rebuild and maintain planters used for trade shows, testing, training, etc. This includes the installation of all products.
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Compile, analyze, and report on test plot and field data to forward to the marketing department and R&D.
Required Skills and Experience:
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Bachelors in Agriculture or related field
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1+ year of experience in supporting precision agriculture products
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Languages: English (fluent), Hungarian(fluent)
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30%-40% travel
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Excellent time management skills
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Ability to communicate and present to large groups.
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Strong writing skills. Evidence of creativity.
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Positive Attitude & Highly Motivated
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Basic mechanical skills and knowledge
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Flexible to adapt as priorities change
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Computer skills: Google Drive, Google docs, G-mail, Google Hang-out
Job Segment:
Agricultural, Technical Support, Agriculture, Technology