Precision Planting Product Support Specialist Job

Precision Planting Product Support Specialist (Hungary)

Position Overview:

The Product Support Specialist is responsible for providing advanced technical support to our dealers and customers.  In collaboration with R&D, they also are involved with the go-to-market process of our new products.  They also lead dealer training, assist at trade shows, and help create Precision Planting publications. 

Primary Responsibilities:

• Field calls from growers and dealers on technical support questions during office hours as well as an after-hours rotation.  These calls will include support requests for such things as installation, in-field operation, and in-field break-downs.

• Respond to inquiries and call-back requests placed on the on-line ticket system during office hours as well as during the after-hours rotation. 

• Make on-site service calls when an issue has progressed past the abilities of the local dealer and remote support is no longer an acceptable option. 

• Communicate issues and future needs to the R&D team for current and future products.

• In collaboration with R&D, being actively involved with the go-to-market process for some of our new products helping to ensure a successful product launch.

• Generate and edit content for technical publications including operator and installation manuals, technical and service bulletins, knowledge base articles, and product instructions. 

• Lead breakout sessions of both introductory and advanced level dealer training. 

• Lead breakout sessions during Precision Planting conferences. 

• Set-up, tear-down, and staffing of show booths at various regional and national trade shows. 

• Rebuild and maintain planters used for trade shows, testing, training, etc. This includes the installation of all products. 

• Compile, analyze, and report on test plot and field data to forward to the marketing department and R&D.

Required Skills and Experience:

• Bachelors in Agriculture or related field 

• 1+ year of experience in supporting precision agriculture products

• Languages: English (fluent), Hungarian(fluent)

• 30%-40% travel

• Excellent time management skills

• Ability to communicate and present to large groups.

• Strong writing skills.  Evidence of creativity.

• Positive Attitude & Highly Motivated

• Basic mechanical skills and knowledge

• Flexible to adapt as priorities change

• Computer skills: Google Drive, Google docs, G-mail, Google Hang-out