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Precision Planting Product Support Specialist Job

Date: Feb 14, 2021

Location: Budapest, Central Hungary (Közép-Magyarország), HU

Company: AGCO

Precision Planting Product Support Specialist (Hungary)


Position Overview:


The Product Support Specialist is responsible for providing advanced technical support to our dealers and customers.  In collaboration with R&D, they also are involved with the go-to-market process of our new products.  They also lead dealer training, assist at trade shows, and help create Precision Planting publications. 


Primary Responsibilities:

  • Field calls from growers and dealers on technical support questions during office hours as well as an after-hours rotation.  These calls will include support requests for such things as installation, in-field operation, and in-field break-downs.

  • Respond to inquiries and call-back requests placed on the on-line ticket system during office hours as well as during the after-hours rotation. 

  • Make on-site service calls when an issue has progressed past the abilities of the local dealer and remote support is no longer an acceptable option. 

  • Communicate issues and future needs to the R&D team for current and future products.

  • In collaboration with R&D, being actively involved with the go-to-market process for some of our new products helping to ensure a successful product launch.

  • Generate and edit content for technical publications including operator and installation manuals, technical and service bulletins, knowledge base articles, and product instructions. 

  • Lead breakout sessions of both introductory and advanced level dealer training. 

  • Lead breakout sessions during Precision Planting conferences. 

  • Set-up, tear-down, and staffing of show booths at various regional and national trade shows. 

  • Rebuild and maintain planters used for trade shows, testing, training, etc. This includes the installation of all products. 

  • Compile, analyze, and report on test plot and field data to forward to the marketing department and R&D.


Required Skills and Experience:

  • Bachelors in Agriculture or related field 

  • 1+ year of experience in supporting precision agriculture products

  • Languages: English (fluent), Hungarian(fluent)

  • 30%-40% travel

  • Excellent time management skills

  • Ability to communicate and present to large groups.

  • Strong writing skills.  Evidence of creativity.

  • Positive Attitude & Highly Motivated

  • Basic mechanical skills and knowledge

  • Flexible to adapt as priorities change

  • Computer skills: Google Drive, Google docs, G-mail, Google Hang-out

Job Segment: Agricultural, Technical Support, Agriculture, Technology