Senior Product Owner, Technical and Customer Support

Senior Product Owner, Technical and Customer Support

Budapest,Hungary

The role of the product owner at AGCO is one of the key operational roles within the digital product team. The product owner works with solution managers, global business partners, UX designers and delivery  teams to ensure they build the right functionality at the right time. They are responsible for transforming  the high-level vision of the Solution Manager/Owner into executable detailed requirements. The product  owner accomplishes this task by being accountable for refining user stories, acceptance criteria and  prioritizing the team backlog. The product owner may manage multiple projects simultaneously, and at  various stages of the product lifecycle. Strong candidates should possess a proven track record  coordinating teams, collaborating in a cross-functional context, and using data to drive their decisions.  Our product owners at AGCO are responsible for making sure all requirements of a product are being tracked, inspected, and managed. This role will plan and progress one or more global products that are in constant alignment with engineering teams who will execute on their vision.

What You Will Do:

• Conducts market research, analysis of the competitive landscape, and recommends positioning
• Applies logical problem-solving skills and demonstrates empathy when working with key stakeholders to understand their operational complexities
• Represents the customer needs by engaging the customer and ensuring that the global business outcomes are at the heart of all decisions made
• Is the voice of the customer throughout the development cycle
• Leads backlog grooming sessions to decompose capabilities and features into user stories and acceptance criteria with Solution Managers/Owners, business partners, stakeholders, and cross functional teams to ensure alignment
• Owns the prioritization of all features within the product backlog and ensures they are continuously aligned to recognize global business value 
• Works with UX designers, technical delivery teams and software engineers to ensure features are clearly documented and understood by all participants
• Conducts user story walk throughs, participates in sprint planning, sprint reviews and retrospectives
• Is a subject matter expert and evangelist to the organization, actively markets capabilities and promotes 
• Agile best practices throughout 
• Participates in Agile ceremonies and PI Planning Events (ART Presentation and Virtual Fairs)
• Participates in UAT, the creation of release notes and deployment planning activities

Who You Are:

• Expert knowledge in driving solutions on a global scale in a multi-brand environment
• Expert knowledge in opportunity and business case development, business process re-engineering, organizational change management, transition planning, system development lifecycles, program/project management and fielding of business applications in a large-scale enterprise with complex organizational and IT structures
• Detailed knowledge of the following:
• Process mapping to demonstrate as is and future process flows
• Agile way of working
• Creating use cases, journey maps, hypothesis development
• Good working knowledge of the following:
• Cross functional domains and solid skills to navigate organizational structure, politics, and processes
• Product perspectives, both regionally and globally
• Linking project objectives and scope to enterprise strategy
• Detailed understanding of the business areas supported by the systems is required to ensure solutions meet true business needs and requirements
• Knowledge of Customer Facing tools such as Chatbots is a plus.
• Global company experience is a plus
• Customer Support knowledge of Automotive, Construction or Farm Machinery is a plus

Your Benefits:

• Attractive, fair remuneration including participation in our bonus scheme and reimbursement of commuting expenses
• Cafeteria system with additional elements you can pick from
• Balance of work, family and free time due to flexible working time and the possibility of hybrid/remote work including home office monetary allowance
• Private health insurance, dental services and compensation for the purchase of computer monitor glasses
• Employee Assistance Program including professional counselling, webinars, sports challenges and newsletters
• Development opportunities including monthly trainings held by the local training team and teacher guided language classes