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Sales Support Coordinator Job

Date: Mar 26, 2021

Location: Bukit Mertajam, MY

Company: AGCO

Job Summary:

The incumbent is responsible to perform in variety of activities in coordinate with internal department and external customer to ensure the order from customer delivery on time and timeliness in responding to customers complaints. Work closely with Sales Team to achieve high levels of customer satisfaction and ultimately be a strong contributor to the achievement of department and company sales volume goals. 


What You Will Do


1. Sales Inquiry

- Handle in-coming sales enquiries from customer, dealer and Sales Team by telephone, fax and email.

- Assist Sales Team and customer’s enquiries on product availability, prices, delivery times, and the status of orders

- Prepare quotation, contract sales (if required) to sales/dealers/customers

- Quoting product prices, delivery specifications and payment terms and offering substitute product where appropriate.

- Correspondence with customer in order to meet the requirement of customer.

- Follow up all enquiries, preparing contract / proposal

- To co-ordination with finance department to ensure the payment received before delivery.

- Able to handle and assist Sales Team and several country region

- Monthly follow-up on quotes quoted out to Sales Team/ Dealers


2. Customer Complaints

- Manage and handling customer complaints on goods delivered inquiries.

- Liaise with Engineering, production and warehouse department regarding the complaint from customer.

- Attend and provide solution to customers’ complaints


 3. Collection

- Liaising with finance department on the payment status of the customer.

- Monitoring the customer credit limit.

- To follow up payment from customer.


4. Administrative

- Organizing and co-ordinating all Sales or Customers meeting requests

- Work closely with Sales Support - Order Management on customer shipment   


What You Will Bring


  • Degree holder in Business Administration/Management
  • Able to handle stress and multitasking to meet customer expectation
  • Exercise teamwork spirit and work closely with other colleagues at all times
  • Anticipate in training given i.e. product knowledge 


Who You Are

  • Planning and Organizing.
  • Coaching.
  • Customer Focus.
  • Driving for Results.
  • Facilitating Change.
  • Global Perspective.



5% of travel required


AGCO is a global leader in the design, manufacture and distribution of agricultural engineering with a portfolio of exciting international brands which deliver solutions to farmers in 140 countries through a full line offer from tractors and combine harvesters to protein production systems and smart farming software solutions – to an environment where the future is happening now.

Join us as we bring agriculture into the future. Experience our global diversity and enterprising spirit while helping us create innovative technologies and a positive impact that helps feed the world’s nearly 8 billion people.


Job Segment: Sales Support, Agricultural, Engineer, Warehouse, Sales, Agriculture, Engineering, Manufacturing