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产品技术支持专员/Technical Service Specialist II Job

Date: Dec 1, 2021

Location: Changzhou, CN

Company: AGCO

技术服务专员 // Technical Service Specialist 

 

Job Summary:

The position of Regional Product Support Manager will maintain the external focus for technical support on technical and product reliability issues that are identified for problem resolution for Changzhou built Global Series Tractors within the region(s) of responsibility. This is a pivotal role within the Changzhou technical support group working directly with engineering and quality teams. The position will also be responsible for the Regional Technical Training requirements supporting new product launches and other training needs for AGCO regional staff, as well as the communication of product improvements through publications.

 

Job Responsibilities:

- Provide product technical support to AGCO Technical Teams for region(s) of responsibility
- Quantification / qualification of field service technical and functional issues collecting all required technical & warranty data.
- Coordinate all Product Support Programs ensuring that completion rates are achieved in line with company objectives
- Author service bulletins providing additional technical information to dealers and distributors to suit AGCO global / regional requirements
- Provide AGCO Tech-Connect Knowledge based system with known resolutions to field service issues.
- Attend training and service review meetings
- Working with Technical Training Manager support AGCO regional service training requirements for new product launches.
- Working with Technical Training Manager support Distributor service training requirements where required
- Working with product managment provide input to provide continued improvment to products where necessary.

 

Minimum Qualifications:

- 3-5 years experience working directly with Agricultural Equipment or in a related industry
- Degree level or proven experience in Agriculture machinery or related industry
- English / Chinese speaker as either primary or secondary language with proven use, both written and aural. - Additional languages would be an advantage


Job Segment: Agricultural, Engineer, Field Service, Technical Support, Agriculture, Engineering, Manufacturing, Technology