Director, Advanced Infrastructure

Not everyone can claim to feed the world, but it is part of our every day. Behind everything we do for our farmers, there is one AGCO team making it happen. We are proud to put our curiosity to work, building a better and more sustainable world. Join our extraordinary team today!

Seeking a Director of Advanced Infrastructure will focus on strategy, engineering and advanced infrastructure engineering services for $13B AGCO organization. The leader is accountable for subfunctions of infrastructure and includes the strategy, advancement of datacenter, network, hosting, end user services, infra-apps and AD/O365 functions. This role ensures that the infrastructure advancement, strategy, promote operational services to MSP, and hand and hand working with the MSP Leads, operational leads and working with customers for infrastructure requirements to be satisfied part of the overall strategies.

This leadership role involves leading a team of sub functional domain managers, senior managers, leads and making sure end to end advanced infrastructure services are optimized and advanced with maturity models. The role is accountable for the digital enterprise infrastructure, cloud engineering, and network modernization and implementing projects associated with infrastructure services. Overall accountability includes Hardware, software and people management of infrastructure and close to total budget accountability ~$40m/year.

Your Impact

• Service Management: Oversee the delivery of application support services, ensuring compliance with service level agreements (SLAs) and performance standards. Manage client expectations and ensure high levels of customer satisfaction.
• Vendor/Partner Management: Manage relationships with third-party vendors and service providers, ensuring they deliver high-quality services and meet contractual obligations. Include managing vendor relationships in a managed services context.
• Incident Management: Accountable for application-related incidents and problems, ensuring minimal disruption to client operations. Focus on proactive incident management and root cause analysis.
• Change Management: Oversee the implementation of application changes and updates, ensuring they are delivered on time and with minimal impact on users. Manage client communications and expectations during changes.
• Continuous Improvement: Identify opportunities for improving application services and processes and implement changes to enhance service delivery. Emphasize the importance of continuous improvement in a managed services context.
• Stakeholder Communication & Engagement: Act as the primary point of contact for stakeholders, providing regular updates on service performance and addressing any concerns or issues. Manage client relationships and ensure alignment with client business needs.
• Team Leadership: Act as a mentor for a team of application support professionals, providing guidance, training, and performance feedback. Highlight the importance of leading a team in a managed services environment.
• Problem Management: Accountable for the resolution of problems, ensuring timely submission of Root Cause Analysis and effective solutions are delivered. Ensure Root Cause Analysis are available in Knowledge Repository.
• Reporting and Analysis: Monitor and report on service delivery performance, identifying areas for improvement and implementing corrective actions. Include reporting to clients and ensuring transparency in service delivery.
• Escalation Management: Handle escalations from customers and internal stakeholders, ensuring issues are resolved promptly and satisfactorily. Emphasize managing client escalations and ensuring high levels of customer satisfaction.
• Release Management: Oversee the planning, scheduling, and execution of software releases (enhancements), ensuring they are delivered on time, within scope, and of high quality. Coordinate with various teams to ensure seamless integration and deployment of new application features and updates with scalable process in place.
• Accountable for Service Delivery Metrics for applications & infrastructure in scope.
• Contract Compliance: Monitor adherence to contractual terms, including scope, SLAs, deliverables and service penalties. Support contract renewals and renegotiations as needed.

Your Experience and Qualifications

• Bachelor's degree or higher in computer science, information systems, or related field.
• Proven experience as a Service Delivery Manager or in a similar role, with a focus on
• Application Support and vendor management.
• Experience with global or offshore AMS delivery models.
• Exposure to Agile/DevOps environments.
• Knowledge of service integration and multi-vendor ecosystems.
• Excellent leadership, communication, and negotiation skills.
• Ability to manage multiple priorities and work effectively in a fast-paced environment.
• Experience with ITIL or other service management frameworks will be an advantage.

Your Benefits

• Health care and wellness plans
• Dental and vision plans
• Flexible and virtual work options (where available)
• 401(k) Savings Plan with company match
• Employee Stock Purchase Plan offering eligible employees the ability to purchase AGCO stock at a discounted price
• Paid holidays and paid time off
• Health savings and flexible spending accounts
• Reimbursement for continuing education
• Life insurance and other supplemental insurance plans

Your Workplace

In this role you will work onsite in our headquarters location in Duluth, GA to team up with your wonderful AGCO colleagues.

We value inclusion and recognize the innovation a diverse workforce delivers to our farmers. Through our recruitment efforts, we are committed to building a team that includes a variety of experiences, backgrounds, cultures and perspectives.

Join our extraordinary team today and apply now!

AGCO is proud to be an Equal Opportunity Employer. We maintain a drug-free workplace and perform pre-employment substance abuse testing.