Intern, Desktop Support

IT Desktop Support Intern

Who we are looking for:

At AGCO, we believe that when our employees succeed, our business succeeds. It’s a people philosophy that we believe and invest in.  We make sure all of our employees – in every function, every geography and at every level – have the tools they need to be successful and take charge of their career. Because when our people grow, our business grows. Every day. Every way.

AGCO Corp has an exciting opportunity in Duluth, GA for a Desktop Support Intern to join its team for the summer.  The Duluth Desktop Team provides support to our internal clients in Finance, HR, IT, Purchasing, Field Reps, and Technical Services functions at Headquarters and remote users. Professional training, continuous improvement, good atmosphere, and healthy work-life balance are equally important for us.

The IT Desktop Support Intern is responsible for working with the Desktop Team to provide effective second line IT Support for IT-related Incidents and Catalog Requests. This role provides support for all users of IT Computer Systems.  

The intern is responsible for supporting the Desktop Team on IT problems and Catalog requests through to a timely and satisfactory resolution in the Service Now System. It involves handling hardware and software orders, computer imaging and mobile device configuring, for new joiners and leavers and installing software.

This role will support business and operational hours.

What you will do:

• Support Incident and Request tickets assigned to the Desktop Team in ServiceNow tool and occasionally take phone calls from users.
• Assist users with basic IT issues right away
• Make sure all authorizations and approvals are in place before completing Requests
• Assist local Desktop team with handling hardware related requests including setup of new PCs/laptops/monitors/etc., and handing over equipment of leavers
• Wiping the software from out of warranty PC's and prepare them for collection by Third Party Company
• Handling basic IT-related issues like anti-virus software installation, local admin rights, problems with Windows operating system, Microsoft products, standard IT hardware, asset tracking and installation of end point security software

What you will bring:

• Current Undergraduate, Graduate, or Professional Student in Computer Science, Information Technology or related field.

• Minimum intermediate English knowledge both verbal and written
• Good knowledge of PC skills including Windows and Microsoft Office products
• Good communication and Customer Service skills
• Good decision-making skills
• Experience with connecting PCs/laptops/monitors/keyboards, etc.
• Experience with installation of IT software
• Work 16-24 hours weekly

What we offer:  

Experience our global diversity and enterprising spirit while helping us create innovative technologies and a positive impact that helps feed the world’s nearly 8 billion people. From the day you decide to join AGCO, we want to engage and excite you and we’re clear on where we want to go as a business, and we trust you to help us there. Whether you want to learn a new skill or you aspire to do something different, we can help you develop the skills you need to take your career - and our business - to the next level.

We also invite you to “Make the Most of YOU” - Benefits include: health care and wellness plans, flexible and virtual work options (where available), 401(k) Savings Plan with company match, paid holidays and paid time off, flexible spending accounts, reimbursement for continuing education, company philanthropic programs, company perks programs, and much more…

Please note that this job posting is not designed to cover or contain a comprehensive listing of all required activities, duties, responsibilities or benefits and may change at any time with or without notice.

AGCO is proud to be an Equal Opportunity Employer.

We maintain a drug-free workplace and perform pre-employment substance abuse testing.

AGCO is a global leader in the design, manufacture and distribution of agricultural engineering with a portfolio of exciting international brands which deliver solutions to farmers in 140 countries through a full line offer from tractors and combine harvesters to protein production systems and smart farming software solutions – to an environment where the future is happening now. Join us as we bring agriculture into the future.