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Global Technical Information & Delivery Manager

Date: Sep 14, 2022

Location: Duluth, GA, US

Company: AGCO

Manager, Warranty & Shared Services (Remote)

Who we are looking for:


At AGCO, we believe that when our employees succeed, our business succeeds. It’s a people philosophy that we believe and invest in.  We make sure all of our employees – in every function, every geography and at every level – have the tools they need to be successful and take charge of their career. Because when our people grow, our business grows. Every day. Every way.


AGCO Corp has an exciting opportunity for a Manager, Warranty & Shared Services (Remote) to join its continuous improvement team in Duluth, GA. Only 30 minutes outside of Atlanta, Duluth is home to AGCO headquarters. The location allows easy access to the big city lifestyle that Atlanta provides. The headquarters have grown to now include over 500 employees. In this position, you will drive the highest level of service and quality to our dealership network.


The Manager, Warranty & Shared Services will be fully responsible for the strategical direction and tracking of the Customer Support Technical Information Shared Service Organization (40+ global headcount and 3rd Party publishing team) delivered to our dealers, distributors and customer, making sure that the key levels of satisfactions are fully met. The role will have the final say in the processes, systems & tools used to improve the Global Customer Support Shared Services Technical Information deliverables that drive our dealers, distributors and our end customers (Farmers) satisfactions levels to ensure they are fully met and our NPS results are improved in line with the AGvance targets.


What you will do:


  • Drive the 5 year strategy for the Customer Support Organization with the Technical Information Shared Services team and delivery to other tools used by AGCO, Dealers, and Customers.
  • Analyze current business processes and make recommendations for improvement based on industry trends and professional business knowledge.
  • Drive reviews to support processes and enhancements to achieve performance targets and KPIs to support Dealers, Distributors, and Customers; and processes required to support the NPS initiatives on technical information improvements.
  • Drive and own the delivery of technical information to other processes and systems aligned with the OneDigital Product Leader to ensure clear, accurate, and focused technical information.


What you will bring:


  • High School diploma or GED, along with 6-8 years of relevant experience
  • Certification or Training with PTC Tools - Product Lifecycle Management and Service Lifecycle Management
  • Certification or Training/Knowledge of Content Management presentation used in Dealer and Farmer Digital Tools
  • Knowledge of the Technical Publications Authoring and delivery to the sources utilizing the data



A plus if you have:


  • Fluency in other Languages (German, Italian, French, Portuguese) is a plus


Travel Requirement:


  • Up to 10%



What we offer:


Experience our global diversity and enterprising spirit while helping us create innovative technologies and a positive impact that helps feed the world’s nearly 8 billion people. From the day you decide to join AGCO, we want to engage and excite you and we’re clear on where we want to go as a business and we trust you to help us there. Whether you want to learn a new skill or you aspire to do something different, we can help you develop the skills you need to take your career - and our business - to the next level.


We also invite you to “Make the Most of YOU” - Benefits include: health care and wellness plans, flexible and virtual work options (where available), 401(k) Savings Plan with company match, paid holidays and paid time off, flexible spending accounts, reimbursement for continuing education, company philanthropic programs, company perks programs, and much more…


Please note that this job posting is not designed to cover or contain a comprehensive listing of all required activities, duties, responsibilities or benefits and may change at any time with or without notice.


AGCO is proud to be an Equal Opportunity Employer.

We maintain a drug-free workplace and perform pre-employment substance abuse testing.


AGCO is a global leader in the design, manufacture and distribution of agricultural engineering with a portfolio of exciting international brands which deliver solutions to farmers in 140 countries through a full line offer from tractors and combine harvesters to protein production systems and smart farming software solutions – to an environment where the future is happening now. Join us as we bring agriculture into the future.



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