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Product Owner, Technical and Customer Support (Remote)

Date: Feb 3, 2023

Location: Duluth, GA, US

Company: AGCO

Product Owner, Technical and Customer Support (Remote)


Who are we looking for: 


At AGCO, we believe that when our employees succeed, our business succeeds. It’s a people philosophy that we believe and invest in.  We make sure all of our employees – in every function, every geography and at every level – have the tools they need to be successful and take charge of their career. Because when our people grow, our business grows. Every day. Every way. 


The AGCO Precision Ag and Digital Division has an exciting opportunity for an experienced Product Owner to join its team in delivering extraordinary results based in Duluth GA.  25% travel expected. This is a role with growth potential and developmental opportunities. 


The role of the product owner at AGCO is one of the key operational roles within the digital product team. The product owner works with global business partners, UX designers and delivery teams to ensure they build the right functionality at the right time.  They are responsible for transforming the high-level vision of the product manager into executable detailed requirements.  The product owner accomplishes this task by being accountable for refining features, user stories, acceptance criteria and prioritizing the team backlog. The product owner may manage multiple projects simultaneously, and at various stages of the product lifecycle.  Strong candidates should possess a proven track record leading teams, collaborating in a cross-functional context, and using data to drive their decisions.  Our product owners at AGCO are responsible for making sure all requirements of a product are being tracked, inspected, and managed.  This role will plan and progress one or more global products that are in constant alignment with engineering teams who will execute on their vision. 


What you will do: 


  • Conducts market research, analysis of the competitive landscape, and recommends positioning
  • Applies logical problem-solving skills and demonstrates empathy when working with key stakeholders to understand their operational complexities
  • Represents the customer needs by engaging the customer and ensuring that the global business outcomes are at the heart of all decisions made
  • Is the voice of the customer throughout the development cycle
  • Leads backlog grooming sessions to decompose and refine features, user stories and acceptance criteria with business partners, stakeholders, and cross functional teams to ensure alignment
  • Owns the prioritization of all features within the product backlog and ensures they are continuously aligned to recognize global business value  
  • Works with UX designers, technical delivery teams and software engineers to ensure features are clearly documented and understood by all participants
  • Conducts user story walk through, participates in sprint planning, sprint reviews and retrospectives
  • Is a subject matter expert and evangelist to the organization, actively markets capabilities and promotes Agile best practices throughout
  • Develops and maintains a product roadmap that is strategically aligned with the product vision and strategy 
  • Shares the roadmap and provides project status updates weekly with the product manager and key executive stakeholders
  • Participates in Agile ceremonies and PI Planning Events (ART Presentation and Virtual Fairs)
  • Participates in UAT, the creation of release notes and deployment planning activities


What you will bring: 


  • Strong communication and interpersonal skills, capable of interacting with multiple levels of business management
  • Successfully influences diverse groups in a complex, international environment to deliver value-added solutions
  • Expert in advanced writing, verbal, and presentation skills
  • Able to synthesize complex topics into simplistic but meaningful information
  • Able to prepare and present content for senior leadership and C-suite executives
  • 5 to 7 years product management experience preferred


A plus if you have: 


  • Expert knowledge in driving solutions on a global scale in a multi-brand environment
  • Expert knowledge in opportunity and business case development, business process re-engineering, organizational change management, transition planning, system development lifecycles, program/project management and fielding of business applications in a large-scale enterprise with complex organizational and IT structures
  • Detailed knowledge of the following:
    • Process mapping to demonstrate as is and future process flows
    • Agile way of working
    • Creating use cases, journey maps, hypothesis development
  • Good working knowledge of the following:
    • Cross functional domains and solid skills to navigate organizational structure, politics, and processes
    • Product perspectives, both regionally and globally
    • Linking project objectives and scope to enterprise strategy
  • Detailed understanding of the business areas supported by the systems is required to ensure solutions meet true business needs and requirements
  • Global company experience is a plus
  • Customer Support knowledge of Automotive, Construction or Farm Machinery is a plus


What we offer: 

Experience our global diversity and enterprising spirit while helping us create innovative technologies and a positive impact that helps feed the world’s nearly 8 billion people. From the day you decide to join AGCO, we want to engage and excite you and we’re clear on where we want to go as a business and we trust you to help us there. Whether you want to learn a new skill or you aspire to do something different, we can help you develop the skills you need to take your career - and our business - to the next level.  


We also invite you to “Make the Most of YOU” - Benefits include: health care and wellness plans, flexible and virtual work options (where available), 401(k) Savings Plan with company match, paid holidays and paid time off, flexible spending accounts, reimbursement for continuing education, company philanthropic programs, company perks programs, and much more… 


Please note that this job posting is not designed to cover or contain a comprehensive listing of all required activities, duties, responsibilities or benefits and may change at any time with or without notice.  


AGCO is proud to be an Equal Opportunity Employer.  

We maintain a drug-free workplace and perform pre-employment substance abuse testing. 


AGCO is a global leader in the design, manufacture and distribution of agricultural engineering with a portfolio of exciting international brands which deliver solutions to farmers in 140 countries through a full line offer from tractors and combine harvesters to protein production systems and smart farming software solutions – to an environment where the future is happening now. Join us as we bring agriculture into the future. 




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