Sales Support Specialist (French bilingual)

Date:  Sep 19, 2023

Duluth, GA, US

Brand:  Massey Ferguson

Who we are looking for:

At AGCO, we believe that when our employees succeed, our business succeeds. It’s a people philosophy that we believe and invest in.  We make sure all of our employees – in every function, every geography and at every level – have the tools they need to be successful and take charge of their career. Because when our people grow, our business grows. Every day. Every way.


AGCO’s Massey Ferguson Division has an exciting opportunity for a Sales Support Specialist to join its sales team in delivering extraordinary results throughout our dealer network. Our home office is located in Duluth, GA, however, this position is 100% remote for the right candidate.


The Massey Ferguson brand offers leading products to make farmers more successful. Add to that Massey Ferguson’s generations of global experience and you have all the proof you need that they are the one to trust when it comes to ultimate practicality and dependability — ultimate customer value. It’s no wonder Massey Ferguson has earned the loyalty of farmers throughout the world.


The Sales Support Specialist is responsible to manage their assigned dealer’s wholesale activity for all AGCO products.  The position operates within the Dealer Central structure and is part of our call center.  They Specialist interface with dealers and their Field Sales team utilizing the AGCO departments of Marketing, Logistics, PCR, Dealer Support Services, Order Management, Accounting, and Dealer Financial Services to provide answers to dealer requests or inquiries.   


What you will do:

Manage all aspects of equipment orders from intake to delivery with a clear farmer focus while operating within an industry-leading Center of Excellence.
Deliver effective communications by all methods on all relevant aspects of the business to the dealer partner as well as field-facing AGCO teams to maximize measured deliverables.
Solve and resolve issues and challenges promptly as they arise through the use of all tools and processes while utilizing all AGCO resources.
Work cross-functionally with a broad spectrum of AGCO departments, functions, and individuals to constantly enhance and improve farmer-focused deliverables and results.
Own and Manage your time and talent to develop plans that mutually enhance job role satisfaction and the key focus areas in our purpose-driven culture.

What you will bring:

  • High School Diploma or GED
  • 1+ years of experience phone customer service sales role making cold calls and answering incoming calls. 
  • French bilingual
  • Proficient understanding of Microsoft Office products

A plus if you have:

  • Sales Support experience working with dealerships within an Agriculture industry
    BA in Marketing, Business or another related degree
  • Ability to communicate effectively by telephone in a friendly, congenial manner: elicit and gain the cooperation of others
  • Organizational ability to execute the company sales and billings plan for maximum results. 
  • Expert-level time management skills
  • Proficient understanding of CRM products, ie Salesforce.

What we offer:

Experience our global diversity and enterprising spirit while helping us create innovative technologies and a positive impact that helps feed the world’s nearly 8 billion people. From the day you decide to join AGCO, we want to engage and excite you and we’re clear on where we want to go as a business and we trust you to help us there. Whether you want to learn a new skill or aspire to do something different, we can help you develop the skills you need to take your career - and our business - to the next level.


We also invite you to “Make the Most of YOU” - Benefits include: health care and wellness plans, flexible and virtual work options (where available), 401(k) Savings Plan with company match, paid holidays and paid time off, flexible spending accounts, reimbursement for continuing education, company philanthropic programs, company perks programs, and much more…


Massey Ferguson® offers a straightforward and dependable experience providing the best value for farmers around the world. Massey Ferguson® has earned the loyalty of farmers by leveraging an innate knowledge of the land, the farm, the machines, and equipment needed to get the job done. Massey Ferguson® has been a trusted partner of farmers for 175 years of innovation.

Job Segment: Agricultural, Call Center, Sales Support, CRM, Agriculture, Customer Service, Sales, Bilingual, Technology