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Technical Service Specialist, Digital

Date:  Nov 23, 2023

Duluth, GA, US

Workplace Type:  Hybrid/Remote

Do you want to help solve the world's most pressing challenges? Feeding the world's growing population and slowing climate change are two of the world's greatest challenges. AGCO is a part of the solution! Join us to make your contribution.


Your Impact:

  • Provide first hand support to AGCO dealers and customers using phone line and/or ticketing system to help solve product issues and Become a technical "expert" on assigned products through answering product inquiries, creating Knowledge, collaboration with IT teams, and occasional visits to dealers, customers.
  • Process inquiries related to product features, product issues, and product administrative assistance
  • Responsible for escalation and collaboration with Product Team (Level 2) and IT Team (Level 3) to drive dealer and customer problems to resolution
  • Expand skills and abilities through participation in training offered by the AGCO Training department, internally facilitated training events, on-line and other available company offered training
  • Participate in testing of new products and new features


Your Experience and Qualifications:

  • Associates Degree in computer science, IT, Programming, or a related field
  • 2-3 years’ experience in trouble shooting, IT, or systems support
  • Familiarity with computer systems and software application
  • Familiarity with Dealership business practices relating to product support
  • Dealership experience (sales, parts, or service)


Your Benefits:

  • Attractive, fair remuneration including participation in our bonus scheme
  • Balance of work, family and free time due to flexible working time and the possibility of remote work within the organizational framework
  • Health and life insurance

We value inclusion and recognize the innovation a diverse workforce delivers to our farmers. Through our recruitment efforts, we are committed to building a team that includes a variety of experiences, backgrounds, cultures and perspectives.


Join us as we bring agriculture into the future and apply now!


AGCO is proud to be an Equal Opportunity Employer. We maintain a drug-free workplace and perform pre-employment substance abuse testing

Job Segment: Testing, Computer Science, Agricultural, Technology, Agriculture

Apply now »