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Technical Support Field Manager

Date: Sep 2, 2022

Location: Saint-Hubert, Quebec, CA

Company: AGCO

Who are we looking for: 

 

At AGCO, we believe that when our employees succeed, our business succeeds. It’s a people philosophy that we believe and invest in.  We make sure all of our employees – in every function, every geography and at every level – have the tools they need to be successful and take charge of their career. Because when our people grow, our business grows. Every day. Every way. 

 

The AGCO Division has an exciting opportunity for a Technical Support Field Manager to join its team in delivering extraordinary results based in Duluth GA.  This is a remote opportunity. This is a role with growth potential and developmental opportunities. 

 

This candidate is a technical representative focused on assisting dealer service departments with product issue resolution. This role will use Technical Service & Support tools and techniques to assist dealers remotely and/or onsite if the greater assistance is needed. The role of this individual carries an excellent understanding of AGCO products; is intimately familiar with how the products are used; has a strong appreciation of customer needs, business practices, and expectations; and has earned the respect of the dealers, customers, and AGCO employees.

 

What you will do:

 

Remotely assist and provide technical machine support advice to dealers.

Estimate 50% of time managing Tech Connect cases and telephone inquiries.

When remote technical support doesn’t provide resolutions, make on-site visits to dealers.

Estimate 50% of time dispatched for investigation into the technical issue(s).

Assists/coaches/trains dealers on technical problem investigation as well as solution implementation.

Identifies new issues and investigates to understand product reliability problems.

 Able to effectively inform dealers about the capabilities and limitations of AGCO products (in response to requests/intentions to use products in ways that are not acceptable).

 

What you will bring: 

 

  • Bachelor’s Degree in a Technology Discipline
  • Fluent in English and French
  • 5+ years’ experience in the field of Ag machinery/technology, distribution development and/or product manager role.
  • Thoroughly familiar with applied hydraulics, engines, drivetrains, electrical systems, electronics, and air conditioning systems.
  • Understands GPS technology; experience with precision farming products preferred.

 

 

 

 

 

A plus if you have: 

 

•  Solid writing and oral skills

• Demonstrated ability to learn quickly, be a team player, and manage projects effectively

• Possess an innovative, problem-solving, and solutions-oriented mindset

 

What we offer: 

 

 Experience our global diversity and enterprising spirit while helping us create innovative technologies and a positive impact that helps feed the world’s nearly 8 billion people. From the day you decide to join AGCO, we want to engage and excite you and we’re clear on where we want to go as a business and we trust you to help us there. Whether you want to learn a new skill or you aspire to do something different, we can help you develop the skills you need to take your career - and our business - to the next level.  

 

We also invite you to “Make the Most of YOU” - Benefits include: health care and wellness plans, flexible and virtual work options (where available), 401(k) Savings Plan with company match, paid holidays and paid time off, flexible spending accounts, reimbursement for continuing education, company philanthropic programs, company perks programs, and much more… 

 

Please note that this job posting is not designed to cover or contain a comprehensive listing of all required activities, duties, responsibilities or benefits and may change at any time with or without notice.  

 

AGCO is proud to be an Equal Opportunity Employer.  

We maintain a drug-free workplace and perform pre-employment substance abuse testing. 

 

AGCO is a global leader in the design, manufacture and distribution of agricultural engineering with a portfolio of exciting international brands which deliver solutions to farmers in 140 countries through a full line offer from tractors and combine harvesters to protein production systems and smart farming software solutions – to an environment where the future is happening now. Join us as we bring agriculture into the future. 

 

 

 

 

 

 

 

 

 


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