Field Support Manager

Do you want to help solve the world's most pressing challenges? Feeding the world's growing population and slowing climate change are two of the world's greatest challenges, PTX Trimble are proud to be working towards a solution.

Join us as our new Field Support Manager with PTX Trimble and make a meaningful impact!

About the Role: As a Field Support Manager, you'll be at the forefront of delivering exceptional customer experience. You' will provide advanced technical support to dealers and end-users of the PTx product line, collaborate with R&D on new product launches, lead dealer training, assist at trade shows, and create PTx publications. Your role will involve coordinating with Product Support for field visits when necessary.

To create impact,

· Field calls from growers and dealers on technical support questions during office hours and after-hours rotation.

· Respond to inquiries and call-back requests placed on the online ticket system.

· Make on-site service calls when remote support is no longer an option.

· Communicate issues and future needs to the R&D team for current and future products.

· Be actively involved in the go-to-market process for new products to ensure successful launches.

· Create and deliver projects focused on customer experience, process improvement, and training effectiveness.

· Generate and edit content for technical publications, including manuals, bulletins, and product instructions.

· Lead breakout sessions for dealer training and PTx conferences.

· Compile, analyze, and report on test plot and field data to assist in marketing and research.

· Support customers in-field with issues that cannot be resolved remotely.

Your Experience and Qualifications:

· Bachelor's degree in Agricultural Systems Technology, Agronomy, or 3+ years of industry experience supporting Precision Ag equipment, or 5+ years of related industry product support experience.

· Familiarity and experience in agriculture.

· Strong writing and editing skills with evidence of creativity.

· Ability to communicate and present to large groups.

· Strong problem-solving skills.

Your Benefits:

· Competitive base salary.

· Company performance-related annual bonus.

· Fully expensed Tool of Trade Vehicle.

· Supportive workplace culture.

Your Workplace: We value inclusion and recognize the innovation a diverse workforce brings to our farmers. We're committed to building a team with a variety of experiences, backgrounds, cultures, and perspectives.

Join us as we bring agriculture into the future and apply now!

If you are passionate about Agriculture and technology and eager to make a significant impact, we would love to hear from you!

Please note:

1. As an essential part of our hiring process, you will be required to undertake a National Criminal Check.

2. You are required to have Australian work rights as no work/ visa sponsorship is offered with this role.