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Field Technical Manager

Date: Jan 17, 2023

Location: Singapore, SG

Company: AGCO

Field Technical Manager

Who We Are Looking For:

Providing product Field Service & Technical support on designated products to the Far East market to Distribution, Dealers and End users.

What You Will Do: 

  • Product champion at level 1 support working alongside the other Field service product champion team staff.
  • Provide product Field Service support on designated products to the Far East market. On occasion you may be required to also assist in the other APA Field support.
  • Provide direct technical support through AGCO reporting Web based systems and Phone support, also with field visits to Distribution, Dealers and End users.
  • Collate and quantify field service issues, providing all required warranty failure information and liaise with Level 2 support, source plant technical / engineering teams for full resolution.
  • Coordinate field campaigns / repair programmes on designated products ensuring that completion rates are achieved in line with company objectives and that campaign /repair program data is managed through the warranty system.
  • Working with Technical training teams, Author specialist technical training documentation.
  • Provide training to Dealers on designated products and processes at both AGCO and dealer locations.
  • Author local service bulletins/information providing additional technical information to dealers to suit AGCO Africa requirements.
  • Attend training and service meetings at designated locations and source factories.
  • Collate, present and follow up the top product issues and attend global PPR meetings.
  • Provide technical and operation support to whole goods teams, in field events, demonstrations and product matching.
  • Conducting Dealer service audits, as well as Dealer technical skills assessments.

 

What You Will Bring:

  • 3-5 years experience working directly with agricultural equipment or in a related industry post qualifications.
  • Experience working with Combines, Bailers, Hay equipment, Planters and Tractors.
  • HND or equivalent qualifications in agriculture/machinery & qualified Trade test.
  • Fluent in English language, other Far East regional languages are an advantage.
  • Computer and administration skills.
  • Ability and willingness to travel within the Fae East as well as to other AGCO locations.
  • A full clean driving license.

 

A Plus If You Have: 

  • Minimum Level of Education Required for position : Associate's/Technical Degree – HND or equivalent qualifications in agriculture/machinery & qualified Trade test
  • 2 – 5 years of Business Experience required

 

Who You Are:

  • Aligning Performance for Success
  • Building Customer Relationships
  • Building Partnerships
  • Coaching
  • Continuous Improvement
  • Creating a Culture of Trust
  • Customer Focus
  • Driving for Results
  • Influencing
  • Monitoring Information

AGCO is a global leader in the design, manufacture and distribution of agricultural engineering with a portfolio of exciting international brands which deliver solutions to farmers in 140 countries through a full line offer from tractors and combine harvesters to protein production systems and smart farming software solutions - to an environment where the future is happening now.

 

Join us as we bring agriculture into the future. Experience our global diversity and enterprising spirit while helping us create innovative technology that helps feed the world's nearly 8 billion people.

 


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