Technical Specialist

Making a difference. That's what a career at AGCO is all about. At AGCO you have a voice and the opportunity to impact our long-term success, as well as your own 

AGCO Danmark A/S in Glostrup city - European Sales Office of AGCO Corporation

- a global leader in the design, manufacture, and distribution of agricultural solutions

www.AGCOcorp.com

is NOW looking for:

TECHNICAL SPECIALIST

Are you interested in the agricultural industry, to develop and sustain a profitable Distribution network which delivers industry leading standards of Aftersales support to end customers and to maximise financial return for AGCO and its Distribution partners? Are you motivated by working locally in an international environment with a good team spirit and professional colleagues? Then we have the job for you!

Who We Are Looking For

We are seeking a highly motivated individual to join our dynamic, diverse, and enterprising spirit AGCO EME Aftersales Team, a key sector within the AGCO Aftersales business.

The position is for maintaining and improving customer satisfaction among AGCO product owners by supporting Dealers with technical issues and in service development. Support of Sales department/brands from technical point of view to gain new customers and increasing market share.

What You Will Do

• Maintain and increase customer satisfaction by solving technical issues
• Ensure that all AGCO core or branded products are supported technically with superior customer service
• Improve Dealer and Customer satisfaction
• Arrange and participate in dealer meetings/workshop manager meetings
• Participate in communication of technical information to the dealer network

Technical Support:

• Daily technical support to the dealers office based (THD) or on site, including FUSE technology/Digital products and utilizing AGCO systems and processes such as Tech Connect, Salesforce, OneNumber etc.
• Technical support to the dealer network to resolve technical issues
• Report main issues through the Salesforce system, give answers to the support requests and suggest field solutions
• Field issue escalation whenever the need arises
• Participate in resolving customer complaints on technical issues, product performance issues etc.
• Collect and report field issues
• Provide an interface between dealers and factory/2nd level support
• 1st level support for diagnostic tools
• Follow up of support requests (cases) and statistics
• Participate in marketing events as a service representative

Warranty and PSP

• Policy handling according to AGCO procedures
• Help in investigating the most complex warranty and policy warranty cases
• Informing dealers about the PSPs and completion of those

Technical training:

• Understand and emphasize the importance of technical training for the dealers
• Actively pursue the dealers to participate in the trainings
• Support and give inputs to the planning of technical training schedule
• Support in giving technical training to the dealer network

What You Will Bring

• Associates/Technical degree in Machinery / Agriculture
• 2-3 years’ business experience in aftersales and service environment
• Technical understanding and experience with agricultural or farm machinery market
• Driving license B category
• Proficient PC literacy with Microsoft Office including PowerPoint, Excel
• Good communication skills – both written & oral English & Danish
• Good presentation skills and ability to influence people – confident and authoritative
• Team player spirit
• Flexibility in travelling up to 50%

We expect you to have a good insight into agriculture business and have a commercial mindset. Our everyday life is changeable with diverse tasks, and it requires you to be flexible to work extended hours and occasionally travel overnight to dealer and service meetings.

WHAT CAN WE OFFER YOU?

Experience our global diversity and enterprising spirit while helping us create innovative technologies and a positive impact that helps feed the world. Whether you want to learn a new skill or aspire to do something different, we can help you develop the skills you need to take your career - and our business - to the next level.

We also invite you to “Benefit for YOU” – flexible work options with regular Team meetings in our office of the city of Glostrup; participation in company’s global incentive plans; attractive pension scheme, including mandatory health insurance, company’s shared paid lunches, paid holidays, and much more…

APPLICATION

If you are looking for an opportunity to work in an inspiring, diverse, and dynamic multinational environment, we look forward to receiving your application in English language (incl. your CV, motivation letter and earliest possible start date) via our career website: http://careers.agcocorp.com. For additional information on the job content, please contact the hiring manager via mail: anne-mari.henttonen@agcocorp.com. For more information about AGCO, please visit www.AGCOcorp.com.

We offer you exciting professional and personal development possibilities.

Join AGCO Denmark / AGCO Aftersales Team - We bring agriculture into the future

We are Leading the Way. Together.

BE WITH AGCO - MAKE YOUR LIFE DIFFERENT